Local Operations Manager for Vacation Homes in Burlington

Energy Jobline ZR; Burlington; On-site; CAD 50,000 - 55,000; Full time

Job summary

A premier vacation rental company is seeking a Local Operations Manager in Burlington, Ontario. This role involves overseeing property operations, managing a team, maintaining quality standards, and building relationships with homeowners. Ideal candidates will have strong communication and handy-person skills, along with the ability to work well under pressure. Competitive compensation and benefits offered.

Benefits

Health/dental/vision insurance

401(k) retirement plan with company match

Paid Flex Time Off

Employee discounts

Qualifications

• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Prior housekeeping experience a plus.
• Ability to lift and move heavy items.

Responsibilities

• Oversee operations in assigned location managing properties.
• Develop and maintain relationships with property owners.
• Manage a team, ensuring quality and adherence to policies.
• Conduct regular inspections and perform maintenance duties.
• Respond to escalated guest and homeowner concerns.

Skills

Strong communication skills

Handy-person skills

Technical computer skills

Excellent time management

Ability to work well under pressure

Strong attention to detail

Job description

About the Company

We're a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we're the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we're looking for

Vacasa is looking for an enthusiastic and strong leader to join our team as a Local Operations Manager. A successful candidate in this role has both strong communication and handy‑person skills as they will be called upon to do anything from changing a light bulb, to helping a guest figure out how to light a gas fireplace over the phone, to walking an owner through their monthly statement.

This job serves the Burlington, VT market including Champlain, Jay, and Stowe.

Compensation

• $50,000 – $55,000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• Up to $350 per month car allowance for eligible employees.
• More benefits and company perks information below.

What you'll do

• Oversee operations in assigned location managing a specific portfolio of properties.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties, ensuring they are clean, maintained and well cared for.
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.
• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost‑benefit analysis.
• Manage an efficient and high‑quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets.
• Partner and assist your Business Development Representative when new units join the portfolio.
• Ability to perform light home maintenance (light bulbs, fix door hinges, unclog a toilet, etc).
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team.
• Provide cross‑coverage for your manager and CO‑LOM(s) when necessary.
• Conduct regular inspections prior to guest and owner arrivals.
• Occasional need to perform housekeeping and maintenance duties.
• Traveling between worksites is frequent and this person will need their own reliable transportation.

The skills you'll need

• Technical computer skills required on all forms of hardware – laptops, tablets and mobile devices.
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Professional in all forms of communications such as email, phone calls, video calls and texts.
• Ability to work well under pressure in an agile, fast‑paced environment.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Highly responsive and reliable.
• Strong attention to detail.
• Prior housekeeping experience a plus.
• Adhere to all company policies and procedures.
• Ability to stand, sit, and walk for an extended period of time.
• Ability to lift, push, pull up to 25 pounds and move up to 50 pounds; bend, stoop, squat, kneel, and twist.

What you'll get

• Health/dental/vision insurance based on hours worked.
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked.
• 401(k) retirement savings plan with immediate 100% company match on the first 6% you contribute.
• Health & Dependent Care Flexible Spending Accounts based on hours worked.
• Paid Flex Time Off.
• Employee Assistance Program (EAP).
• Employee Discounts.
• Please visit our careers page to review our full benefits offering.

Equal Opportunity Employer

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or veteran status. Veterans are encouraged.

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