Local Client Manager - Vancouver

Maersk Line Limited; Vancouver; Sur place; CAD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Medical

Gym membership reimbursement

Company Vehicle

RRSP matching after 1 year

Résumé du poste

Maersk is seeking a Lead Customer Manager to maintain strong relationships with strategic accounts and drive YoY growth across the product portfolio. You will lead initiatives, coordinate with cross-functional teams, and advocate value-added logistics solutions for key clients.

The role requires a bachelor’s degree or equivalent, 8+ years in international freight or logistics, strong analytical skills, and proficient MS Office use. A background with CIFFA or CITT is a plus.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• CIFFA or CITT certificates are preferred but not required.
• Strong analytical and problem solving skills are essential.
• Advanced computer literacy and MS Office proficiency expected.

Responsabilités

• Management of client’s strategic initiatives.
• Entry point to customer for all levels of the client organization.
• Selling integrated logistics services including ocean freight, ground freight, airfreight, warehousing, and brokerage.
• Monitor profitability and participate in contract renewal negotiations.
• Coordinate with Program Management and teams to resolve issues and deliver results.

Connaissances

Analytical thinking

Problem solving

Communication skills

Team player

Pressure handling

Formation

Bachelor’s degree or equivalent work experience

CIFFA or CITT (preferred)

Outils

MS Office

Description du poste

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The Opportunity

A LCM maintains strong business relationships with Maersk’s Strategic Accounts and is responsible for YoY growth across the Maersk product and services portfolio. LCM’s offer transportation and logistics solutions that add value to the client’s business, while managing client expectations, and delivering positive results to Maersk.

Key Responsibilities

• Management of client’s strategic initiatives
• Entry point to customer for all levels of the client organization
• Selling new and additional integrated logistics services including but not limited to: Supply Chain Management & Value Added (VAS) services, Ocean freight, FCL and LCL, Domestic Ground Freight, Airfreight, Transload / Warehousing, and Customs House Brokerage.
• Monitor profitability
• Contract renewal negotiations
• Liaison between Customer and Origin as needed / as escalation point (primarily handled by the PM)
• Problem solving
• Special account handling when needed
• Liaise with Program Management on strategic issues
• Travel with client when mutually beneficial
• Resolve large and/or complex issues/problems
• Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
• It is the aim of management to utilize the GCM to gain synergy between all operating systems, finance and business development groups within Maersk. In addition to gathering resources and coordinating developments within our own company, the GCM must communicate on many levels within the client’s organization, often from front line customer service people up to CEO level.
• LCMs may handle more than one account or be available to act as a sales specialist for the Maersk sales organization.
• Comply with all Federal, Provincial and Local legal requirements
• Maintain technical and professional proficiency
• Attend classes or educational workshops
• Review professional publications

We are looking for

• Education and Experience
• Bachelor’s degree or equivalent work experience
• Industry diplomas or certificates (i.e. CIFFA or CITT) would be preferred, but is not required
• Minimum 8 years of experience in international freight forwarding or supply chain/ logistics, or shipping industries
• Strong analytical and problem solving skills; results and details oriented personality; organizational skills
• Advanced computer literacy and ability to efficiently operate standard office equipment
• Good communication (both oral and written) and interpersonal skills are required; ability to work under pressure; team player
• Ability to work under pressure and provide guidance to staff

Technical Skills and Competencies Required

• Ability to make decisions in the absence of management
• Excellent conflict resolution and problem solving skills
• A well organized and self-directed individual who is a team player.
• Ability to train, coach, evaluate and mentor
• Strong and current knowledge of technology platforms, MS Office products, and ability to quickly adapt to new software

What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional
teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

• Medical
• Gym membership reimbursement
• Company Vehicle
• RRSP matching after 1 year

The above stated pay range is the anticipated starting salary range for this position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in Canada

You must have valid Canadian work Authorization

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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