Loan Officer (Senior)

Dynamic Human Capital Pte Ltd; Outram; On-site; CAD 30,000 - 60,000; Full time

Job summary

A financial services company is seeking a Loan Officer in Canada who will manage the loan application process from beginning to end. The role requires strong customer service skills, adherence to regulations, and a proactive approach to reach lending targets. The successful candidate should have over 5 years of experience in the money-lending field and possess strong communication and organizational skills.

Qualifications

• More than 5 years of relevant experience in a licensed money-lending environment.
• Strong understanding of financial statements and credit analysis.
• Successful completion of a Ministry of Law background check.

Responsibilities

• Assist clients in understanding personal loan products.
• Manage the loan application process and ensure compliance.
• Build and maintain strong relationships with clients.

Skills

Customer-centric approach

Interpersonal and communication skills

Problem-solving abilities

Organizational skills

Job description

Overview

The Loan Officer plays a crucial role in managing the entire loan application process, from initial client interaction to loan disbursement and ongoing client relationship management. This role requires a strong customer‑centric approach, adherence to regulatory requirements, and a proactive mindset to achieve lending targets.

Responsibilities

• Assist clients in understanding personal loan products and determine the best options based on their financial needs.
• Provide accurate and comprehensive information on loan terms, conditions, and repayment schedules.
• Manage the loan application process from start to finish, including documentation and initial credit assessments.
• Ensure all loan applications meet company policies and regulatory requirements, collaborating with the compliance team as needed.
• Coordinate with relevant departments to ensure prompt approval and disbursement.
• Build and maintain strong, trusting relationships with clients through ongoing communication and support.
• Address and resolve client inquiries or issues in a timely and professional manner.
• Proactively reach out to potential clients, promote loan products, and encourage referrals from satisfied clients.
• Meet monthly targets for loan disbursements while upholding a commitment to responsible lending practices.
• Maintain detailed and accurate records of client interactions and loan statuses.
• Ensure full compliance with Singapore’s money lending regulations and company policies.
• Work with Collections manager for debt recovery.

Requirements

• More than 5 years of relevant experience with a proven track record in licensed money‑lending environment.
• Familiarity with Singapore's lending regulations is a strong advantage.
• Strong understanding of financial statements, business operations, and credit analysis.
• Strong interpersonal and communication skills with a customer‑centric approach.
• Ability to handle sensitive financial information with confidentiality and professionalism.
• Proactive and goal‑oriented with strong problem‑solving abilities.
• Positive attitude, resilient, and willing to learn and adapt in a fast‑paced environment.
• Detail‑oriented with good organizational skills for managing multiple applications.
• Proven ability to work with clients who may require loan structures or rates above standard market offerings.
• Successful completion of a Ministry of Law (MinLaw) background check is mandatory upon accepting the offer (ensuring no criminal history).

Additional Information

• Location: Chinatown Point, Singapore
• Work Schedule: 5‑day work week, Monday - Friday, 9:30 AM - 6:30 PM
• Salary: Basic S$3,000–S$4,500 + uncapped commission