LiveOps Specialist

Aristocrat; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading gaming company in Montreal is seeking a Live Operations Specialist to configure live game features and troubleshoot issues. This role is critical for enhancing player experience, requiring strong LiveOps management skills. Join a dynamic team in a rewarding environment along with opportunities for career growth and development.

Qualifications

• Experience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games).
• Understanding of client/server applications and release management.
• Experience with Jira or similar project management tools.

Responsibilities

• Configure live game features and monetization strategies.
• Troubleshoot live game issues in collaboration with developers.
• Explore automation for efficiency improvements.

Skills

LiveOps management or QA experience

Client/server applications understanding

Jira or similar tools experience

Familiarity with JSON, XML

Basic proficiency in Excel or Google Sheets

Knowledge of market testing processes

Understanding of feature rollout strategies

Experience with LiveOps tools (e.g., Braze, Airship)

Familiarity with SQL or data analysis

Knowledge of player engagement strategies

Diligent and results-focused

Strong communication skills

Analytical and inquisitive approach

Job description

We are looking for a Live Operations Specialist to join our small and dynamic team in Montreal. In this role, you will be responsible for configuring live game features and monetization strategies for an exciting new game. You will play a key part in the live operations process, directly engaging with our audience and ensuring the best possible player experience. This is a phenomenal opportunity to be part of a small, friendly, and encouraging team within an expert LiveOps department. You will have access to industry-leading tools and the chance to work on a high-profile intellectual property (IP). Additionally, you will contribute to the development and optimization of internal tools, helping to improve efficiency across our operations.

What You'll Do

• Configure and adjust live game features based on LiveOps planning
• Work closely with Development, Art, Game Design, LiveOps Managers and Product teams to build processes that bring new features from testing to production
• Investigate and troubleshoot live game issues by collaborating with developers and QA testers
• Use problem-solving skills to identify and resolve player-facing issues
• Explore new ways to automate manual and repetitive tasks to improve efficiency

What We're Looking For

• Experience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games)
• Understanding of client/server applications and release management
• Experience with Jira or similar project management tools
• Familiarity with JSON, XML, or equivalent formats for configuring game features
• Basic proficiency in Excel or Google Sheets for data tracking and analysis
• Knowledge of market testing processes, including A/B testing and market segmentation
• Understanding of feature rollout strategies and their impact on player engagement
• Experience with LiveOps tools (e.g., Braze, Airship).
• Familiarity with SQL or data analysis tools.
• Knowledge of player engagement and monetization strategies
• Diligent, with a strong focus on delivering results
• Resourceful and proactive, able to take initiative
• Strong communicator with excellent interpersonal skills
• Analytical and inquisitive approach, eager to solve problems and optimize processes

Why Product Madness?

As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.

We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don't just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.

So, what's stopping you?

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.