Live-In Resident Manager - London, ON

Killam Apartment REIT; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major residential property management company in London, Ontario, is seeking a Live-In Resident Manager. The role involves the day-to-day management of property, including cleaning, maintenance, and addressing tenant issues. Ideal candidates should have customer service experience and basic maintenance skills, with the opportunity for personal development and employee perks.

Benefits

Annual incentive program

Health and dental plan

Paid volunteer days

Employee unit purchase plan

Personal and professional development training

Employee and Family Assistance program

Business discounts through Perks program

Qualifications

• Previous experience in cleaning, basic maintenance, and customer service.
• Pool maintenance certification would be an asset.
• Ability to work well in a team environment with minimal supervision.

Responsibilities

• Day-to-day management of the property including cleaning and showing units.
• General maintenance including pool care.
• Manage tenant issues and build relations.

Skills

Cleaning experience

Basic maintenance

Customer service

Excellent communication skills

Microsoft Office

Job description

Killam Apartment REIT, based in Halifax, Nova Scotia, is one of Canada’s largest residential real estate investment trusts, owning, operating, and developing a $5.3 billion portfolio of apartments and manufactured home communities. Killam’s strategy to drive value and profitability focuses on three priorities: (1) increase earnings from the existing portfolio; (2) expand the portfolio and diversify geographically through accretive acquisitions, targeting newer properties and dispositions of non‑core assets; and (3) develop high‑quality properties in its core markets.

We are currently looking for a customer focused, energetic Live‑In Resident Manager to join our team in London.

Responsibilities

• The day‑to‑day management of the property including cleaning and showing units when necessary;
• General maintenance including pool care;
• First‑line problem solving to manage tenant issues and build relations;
• Arranging, coordinating and supervising of onsite trades people;
• Responding to emergencies and on‑call duty, enforcing the rules and regulations of the property;
• Snow removal / salting (building entrances) during winter months;
• Hosting resident events;
• Shared on call responsibilities.

Qualifications

• Previous experience in cleaning, basic maintenance, and customer service;
• Pool maintenance certification would be an asset;
• Excellent written and verbal communication skills;
• Good computer skills with experience using Microsoft Office (Excel, Outlook, Word);
• Previous experience in the Property Management industry would be an asset;
• Ability to work well in a team environment with minimal supervision.

What we offer

• An annual incentive program;
• A cost shared health and dental plan;
• Paid volunteer days;
• An employee unit purchase plan;
• Online personal and professional development training;
• Employer funded Employee and Family Assistance program;
• Discounts at local businesses through our Perks program.

We understand not all applicants will possess everything we are looking for, so please don’t let this discourage you from applying. If your experience isn’t an exact match with what is listed above, but you believe you would still be a great fit, we encourage you to submit your application!

Application : Please fill out our online application form.

We are committed to providing a supportive and inclusive workplace for all employees. Employees will be given support and encouragement to develop their full potential and utilize their unique talents. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

We thank you for your interest in our company. All qualified applicants will be considered; however, only those chosen for an interview will be contacted. Please no phone calls.