Live-In Maintenance Technician

Realstar; St. Catharines; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading property management firm in St. Catharines is seeking a Maintenance Technician to assist with property maintenance and customer service. The role requires living on-site and performing on-call duties. Responsibilities include maintaining safety standards, addressing resident needs promptly, and participating in various cleaning and maintenance tasks. Ideal candidates should have a background in property management and excellent communication skills.

Benefits

Competitive salary

Career development opportunities

Annual holiday parties

Moving allowance

Qualifications

• Background in residential property management or related business experience.
• Strong customer service and selling skills.
• Excellent communication skills.

Responsibilities

• Assist in cleaning and maintaining the property.
• Address resident issues and service requests within 24 hours.
• Comply with fire and safety standards.

Skills

Customer service skills

Mechanical aptitude

Cleaning skills

Job description

Realstar is a fully integrated management firm providing a full range of investment and property management services. As one of Canada’s largest multi‑residential asset managers, we oversee over 22,000 rental apartments across six provinces and manage assets worth more than $5 billion. Our headquarters are in Toronto and Realstar Group oversees more than $9 billion in multi‑family, hospitality and alternative real‑estate assets.

The Maintenance Technician will assist in cleaning and ensuring the proper physical maintenance of the property. The role requires living on site and performing on‑call duties.

Property Maintenance Responsibilities

• Thorough knowledge of all maintenance systems (pumps, emergency generators, swimming pool, sprinklers, ventilation, boilers, etc.).
• Enforce resident compliance with rules and regulations, with a particular focus on maintenance and the safe storage of hazardous substances.
• Maintain property grounds and facilities to company standards. Ensure sewage, water, gas and electrical systems are in good working order and respond to maintenance inquiries.
• Perform repair and maintenance tasks such as landscaping, mowing, snow removal, and minor repairs of fixtures.
• Safely handle cleaning materials in accordance with WHMIS guidelines.
• Operate and maintain maintenance equipment; supervise snow removal procedures and maintain logs for insurance purposes.
• Coordinate with the Property Manager to schedule contractors and staff, and supervise contractors to ensure the quality of work performed.
• Conduct daily visual inspections of mechanical, HVAC and sprinkler systems.
• Participate in special projects and other duties as assigned.

Customer Service Responsibilities

• Ensure resident issues and service requests are addressed within 24 hours.
• Promote a neighbourly and community atmosphere.
• Interact with residents in a customer‑friendly and professional manner.
• Seek ways to exceed resident service expectations.

Fire Safety, Life Safety & Emergency Situation Responsibilities

• Comply with regular fire safety and life safety standards, keep logs up to date, and conduct fire drills.
• Have extensive knowledge of emergency procedures, including fire, flood and mold, and ensure staff understand them thoroughly.

Cleaning Responsibilities

Exterior Duties

• Snow and ice removal, salting of entrances, walkways and rooftop accesses, and maintain a snow‑removal log.
• Handle garbage and recycling bins.
• Maintain underground garage, parking levels, service rooms, foyers, patios and rooftops.
• Water gardens and lawns.
• Pick up loose garbage around the exterior and address curb‑appeal deficiencies or hazards to residents.

Interior Duties

• Vacuum, sweep and mop common areas.
• Maintain lobbies, elevators, hallways, stairwells and windows, and amenity areas such as laundry rooms, swimming pools and recreation rooms.
• Dust and clean fire hose cabinets, bells and elevator tracks.
• Maintain garbage chutes, garbage rooms and recycling rooms.
• Safely handle cleaning materials in accordance with WHMIS guidelines.

Vacant Units

• Thoroughly clean all appliances, floors, walls, windows, kitchen, washrooms and balconies.
• Repair minor maintenance items such as light fixtures, vents, filters and plumbing fixtures.
• Remove garbage, old or broken appliances.

What We Offer To Employees

• Competitive salary paid twice per month by direct deposit.
• Recognition awards for years of service.
• Opportunity for career development.
• Annual holiday parties & summer BBQs.
• Extensive and ongoing training programs.
• Moving allowance.

Skills And Experience Required

• Background in residential property management or related business experience (skilled trade, handyperson).
• Strong customer service and selling skills.
• Excellent communication skills for interacting with residents, prospects, colleagues and trades.
• Maintain a professional and presentable appearance at all times.
• Basic computer and keyboarding skills.
• Ability to perform minor repairs and aptitude for mechanical systems.
• Demonstrated cleaning skills.
• Ability to drive small vehicles and tractorsli>
• Capable of lifting and pushing heavy objects 50–100 lbs, including garbage bins, furniture and appliances, or performing snow removal duties for extended periods.

To apply for this position, send resumes to [e-mail]. We thank all who apply; only those selected for an interview will be contacted.

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who speak fluent English or other languages. Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests and we will work with you to meet your needs.