Live chat specialist (remote) FT/PT

Hitfigure; Toronto; Remote; CAD 100,000 - 125,000; Full time

Job summary

A growing customer support company is seeking Remote Live Chat Agents to provide outstanding service via live chat. Candidates should have strong written communication skills and the ability to multitask effectively. The role offers flexible hours and compensation ranging from $28 to $40 per hour depending on experience. Join a supportive team and work from home while helping customers resolve their inquiries.

Benefits

Flexible hours

Growth opportunities

Supportive team culture

Ongoing training

Qualifications

• Excellent grammar and typing speed required.
• Previous customer service experience preferred but not required.
• Reliable internet and remote work setup necessary.

Responsibilities

• Engage with customers via live chat and answer inquiries.
• Provide accurate information and guide customers through processes.
• Document interactions in the customer management system.

Skills

Strong written communication skills

Multitasking abilities

Problem-solving mindset

Basic troubleshooting skills

Job description

Job Title:

Remote Live Chat Agent (Full-Time / Part-Time)

About Us

At Hitfigure, we combine innovation with outstanding customer support to deliver a seamless experience to our users. As we continue to grow, we are expanding our customer support team with skilled individuals who are proactive, friendly, and passionate about helping people.

Position Overview

We are seeking Remote Live Chat Agents to join our team. In this role, you will engage with customers in real-time through our live chat system, answering questions, resolving issues, and ensuring a smooth and positive customer experience. Both full-time and part-time positions are available, offering flexibility for different schedules.

Key Responsibilities

• Handle incoming live chat inquiries from customers in a professional and timely manner.
• Provide accurate information, troubleshoot issues, and guide customers through processes.
• Escalate technical or complex issues to higher-level support when necessary.
• Document interactions and maintain records in our customer management system.
• Stay updated with company products, policies, and updates to ensure effective support.
• Deliver a friendly, empathetic, and solution-oriented experience in every interaction.

Qualifications

• Strong written communication skills with excellent grammar and typing speed.
• Previous experience in live chat, customer service, or support roles preferred (not required).
• Ability to multitask and manage multiple chat conversations simultaneously.
• Tech-savvy with basic troubleshooting skills.
• Reliable internet connection and remote work setup.
• Positive attitude, patience, and problem-solving mindset.

Compensation & Benefits

• Pay: $28 – $40 per hour (depending on experience).
• Work remotely from anywhere in the U.S.
• Flexible hours (Full-Time or Part-Time options).
• Growth opportunities within Hitfigure.
• Supportive team culture and ongoing training.

Why Join Hitfigure?

This is more than a job — it’s an opportunity to grow in a supportive, forward-thinking company while working from the comfort of your home. At Hitfigure, we value your input, reward your efforts, and provide you with the flexibility to thrive both personally and professionally.

How to Apply

Ready to start your journey with Hitfigure?

👉 Apply today by submitting your resume here to our recruitment team.

Be the friendly, helpful voice our customers meet online — join Hitfigure and build your career with us!