Live Chat Agent

The Brick; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian retailer in Edmonton is seeking enthusiastic individuals for their Customer Experience Team. This role requires providing exceptional service through various communication channels and processing customer requests effectively. Applicants should have a strong customer service focus, and retail or chat support experience is advantageous. The successful candidates will enjoy a vibrant work environment with opportunities for growth and employee discounts.

Benefits

Competitive remuneration package

Career progression opportunities

Employee discounts

Dynamic work environment

Qualifications

• Proven ability to promote excellence in customer service.
• Willingness to travel to and work from various store-front locations.
• Retail experience preferred.

Responsibilities

• Provide courteous and personalized service via chat, email, and phone.
• Process product returns, price matches, and warranties.
• Follow up on orders and related research.
• Cooperate with warehouse and marketing teams as necessary.
• Vigilantly manage potential fraud cases.
• Handle multiple tasks simultaneously.

Skills

Customer service excellence

Live Chat experience

Zendesk

Shopify

Bilingual English French

Job description

Overview

Is this job for you? Do you believe in putting the customer first? Are you a team player and do you have an incredible sense of leadership? Are you motivated by achievement goals? The Brick is actively seeking to expand our Customer Experience Team. We need enthusiastic people with a great customer focused attitude. The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience with our high energy team. THIS IS NOT A REMOTE POSITION.

Responsibilities

• Offer courteous and personalized service to our vast clientele by communicating with them via chat, email, ticketing system or telephone
• Process requests for product returns, price matches, warranties, etc.
• Follow up on orders and any research related to them
• Follow up with our warehouse, marketing, or product content teams as needed
• Remain vigilant in the face of potential fraud
• Manage several tasks at once

Qualifications

• Ability to promote excellence in customer service
• Must be willing to travel to and work from one of our many store-front locations
• Experience in Live Chat, Zendesk, Shopify is an asset
• Bi-lingual English French is an asset
• Retail experience is an asset

Why The Brick?

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]