Little Chief Restaurant Supervisor

Grey Eagle Resort & Casino; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Grey Eagle Resort & Casino seeks a Restaurant Supervisor to oversee daily restaurant operations under the Restaurant Manager. The role focuses on hands-on supervision, setting priorities, maintaining quality, and directing staff on shift to ensure top-tier service.

Candidate should have 2-3 years in a lead role in Food & Beverage, strong leadership, and experience with POS, inventory, and beverage cost controls. Alberta ProServe/ProTect licenses are required.

Qualifications

• 2-3 years in a lead or supervisory role in Food & Beverage operations.
• Experience leading and motivating a service team.
• POS programming, inventory control and beverage cost practices knowledge.
• Training in Outlook Express, PowerPoint, Microsoft Office (Word & Excel) is a plus.
• Must possess Alberta ProServe and ProTect licenses.

Responsibilities

• supervise restaurant operations during a shift, set priorities and coordinate staff on duty.
• Ensure safety and health practices are followed and maintain service standards.
• Communicate effectively with team and guests to deliver impeccable service.
• Manage workload and resolve conflicts in high-stress situations.

Skills

Interpersonal communication

Customer service

Leadership

Stress management

Teamwork

Education

Alberta ProServe & ProTect

Tools

Outlook Express

PowerPoint

Microsoft Office

Excel

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a hands on supervisory position and includes establishing priorities, ensuring work quality and coordinating the activities of employees on shift that day. The Restaurant Supervisor is required to take all necessary precautions to protect the safety and health of workers and ensure that safe work practices are developed and adhered to.

Education And Experience

• 2-3 years experience in a lead role or supervisory capacity with practical hands on knowledge and experience in all facets of Food & Beverage operations. Specific Hotel food and beverage operational experience would be an asset.
• Proven experience in leading and motivating a team of service employees is also required.
• Emphasis on Point of Sale programming, inventory control and beverage cost practices and procedures are required.
• Training in Outlook Express, PowerPoint, Microsoft Office (Word and Excel) is an asset.
• Must posses a valid Alberta ProServe and ProTect

Knowledge, Skills And Abilities

• Excellent interpersonal and communication skills are required in order to promote, maintain and deliver impeccable service standards at all times.
• Must have customer service experience and well-developed leadership skills.
• Able to work in high stress environments (work load, conflict situations, etc).
• Ability to maintain their composure even when dealing with angry or demanding patrons
• Accustomed to work in a team and independently.
• Accurate and clear, concise reporting.
• Must be able to stand for long periods at a time.
• Must be able to work in a variety of shifts including weekends and holidays.

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.