Liquor Store Assistant Manager - FT (West Vancouver)

Otter Farm & Home Co-operative; West Vancouver; On-site; CAD 46,000 - 55,000; Full time

Job summary

A local co-operative in West Vancouver is seeking a Full-Time Liquor Store Assistant Manager to support day-to-day operations of Angry Otter Liquor @ Dundarave. The ideal candidate will have strong leadership skills and a passion for providing excellent customer service. Responsibilities include overseeing operations, managing staff, and ensuring compliance with health standards. Attractive compensation package includes competitive wages and benefits.

Benefits

Competitive Wages

Annual bonus program

Comprehensive benefits package

Team discounts on purchases

Education Assistance Program

Qualifications

• 3+ years’ experience in Retail Guest Service, liquor industry experience preferred.
• Previous experience in leading and managing people in a busy retail environment a strong asset.
• Strong passion for the Liquor Industry and providing an exceptional shopping experience.

Responsibilities

• Assist with overseeing daily store operations according to company policies.
• Provide leadership to build a motivated team.
• Handle guest inquiries and complaints professionally.
• Contribute to Occupational Health and Safety compliance.

Skills

Retail Guest Service

Leadership

Conflict Resolution

Organizational Skills

Critical Thinking

Office Administration

Education

Serving it Right Certificate

WSET 1 or 2 designation

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Otter Co‑op is now hiring a Full‑Time Liquor Store Assistant Manager at our Angry Otter Liquor @ Dundarave located in West Vancouver, BC.

Who we are:

Otter Co‑op is a diverse and growing organization, serving the Lower Mainland, Fraser Valley and BC Interior since 1922. With over 100 years in business and over 1000 in our team, we are proud to be a locally owned and community‑minded member of the neighbourhoods we live, work and play in. We operate three food and pharmacy stores (including one with a fashion and hardware department), thirty Angry Otter liquor stores, two feed mills, two bulk petroleum facilities, the Angry Otter Tap & Forno and Brewery in North Vancouver, the Highwayman Pub in Abbotsford, the Highwayman pub in South Surrey and twenty‑five gas station/convenience stores. To learn more about who we are and how you can help bring our brand to life, visit us at www.otterco‑op.crs.

What you’ll do:

The Assistant Liquor Store Manager supports the Liquor Store Manager in directing the day‑to‑day store operations by providing quality products and services in our store. As a leader of people, you will bring a positive approach; show initiative and drive results. The ideal candidate will be someone who can build and maintain relationships with both guests and team members, complemented by their skill set that includes organization, attention to detail, conflict resolution, critical thinking, and strong office administration skills.

• Assist with overseeing daily store operations and management in accordance with company policies, procedures, and overall expectations
• Provide direction and leadership to continue to build an outgoing, positive, highly motivated team
• Receive product orders, keep the warehouse clean and organized, and ensure that stock is rotated appropriately
• Following up and meeting with suppliers to support the Store Manager
• Assist with creating and entering weekly department schedules to maintain store staffing levels that will meet the needs of our guests, while operating within budgeted wage costs
• Assist with daily review and approval of payroll time cards in Kronos
• Assist with recruitment, onboarding, retention, training, development and performance management
• Participate in periodic inventory, including physical counts, data entry and reviewing reports for discrepancies
• Ensure the store’s merchandising and program standards are being implemented, measured, managed and maintained
• Ensure the store’s housekeeping, sanitation and maintenance schedules/standards are managed and maintained
• Handle guest inquiries and complaints in a timely and professional manner
• Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence
• To perform other duties as assigned

Why it matters:

Our team provides a range of products and services to support our member‑owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Customer Service Management and:

• 3+ years’ experience Retail Guest Service, liquor industry experience preferred
• Previous experience in leading and managing people in a busy retail environment a strong asset
• Valid Serving it Right Certificate required; WSET 1 or 2 designation an asset
• Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests
• Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently
• Solid basic math skills and ability to read and understand financial reports
• Effective interpersonal, leadership and communications skills
• Self‑starter with motivation and ability to work in a busy environment
• Effective planning, organization, and time management skills
• Strong critical thinking, analytical and problem‑solving skills
• Demonstrate the ability to maintain relationships both internally and externally to support the organization
• Enjoy working with the public and strive to provide a consistent and superior guest service experience
• Must have open availability and be able to work a variety of shifts, 7 days a week including early mornings, afternoons, late evenings, weekdays, weekends, and statutory holidays
• This position is based at the AOL @ Dundarave, though it may require on some occasions to travel and work at other locations as business needs arise

What’s in it for you:

• Competitive Wages
• Annual bonus program for all eligible team members
• For eligible positions: comprehensive benefits package and an employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co‑op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities, to grow and develop and to foster a culture of teamwork and innovation

Otter Co‑op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we’re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

Posting Date: October 27, 2025
Position Salary at Time of Posting: $46,520 - $54,729/annual

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