Lifecycle Systems Lead – Salesforce & Zendesk, Remote

Pantheon; Toronto; Remote; CAD 107,000 - 118,000; Full time

Job summary

A leading technology firm is seeking a Senior Business Systems Analyst to optimize customer lifecycle systems, primarily using Salesforce and Zendesk. This role requires over 5 years of experience in managing SaaS platforms, strong project management skills, and the ability to translate technical concepts for non-technical stakeholders. The position is based in Canada, with a salary range of CAD 107,000 - 118,000 annually.

Benefits

Performance-based bonuses

Remote work flexibility

Qualifications

• 5+ years managing enterprise SaaS platforms (Salesforce and Zendesk required).
• Experience building and optimizing customer success technology stacks.
• Strong project management skills with ability to handle multiple initiatives.

Responsibilities

• Partner with stakeholders to optimize customer systems and drive measurable improvements.
• Define requirements for developers to deliver seamless solutions.
• Lead cross-functional initiatives from requirements gathering through implementation.

Skills

5+ years managing enterprise SaaS platforms

Strong project management skills

Experience with requirements documentation

Ability to translate technical concepts

Track record of improving retention metrics

Experience working cross-functionally

Tools

Salesforce

Zendesk

Job description

A leading technology firm is seeking a Senior Business Systems Analyst to optimize customer lifecycle systems, primarily using Salesforce and Zendesk. This role requires over 5 years of experience in managing SaaS platforms, strong project management skills, and the ability to translate technical concepts for non-technical stakeholders. The position is based in Canada, with a salary range of CAD 107,000 - 118,000 annually.