Licensing Portal Admin Support — Flexible Hours

Softchoice; Alberta; Remote; CAD 45,000 - 55,000; Full time

Job summary

A leading IT solutions provider in Canada is seeking a Microsoft Portal & Admin Support Associate for a 12-month contract. In this role, you will deliver exceptional customer experiences by providing administrative support with Microsoft Licensing. The ideal candidate will have strong communication skills and a focus on customer service. The company fosters an inclusive culture, offering career development and a flexible work environment.

Benefits

Flexible work environment

Career development opportunities

Inclusive culture

Recognition as a Great Place to Work

Qualifications

• Up to 2 years’ experience in a related field.
• Customer service focused and adept at interacting with various customers.
• Knowledge of Microsoft Licensing and/or Microsoft Enterprise agreements is an asset.

Responsibilities

• Provide administrative support to customers with Microsoft vendor websites/portals.
• Manage support requests, fully own the engagement, or redirect if out of scope.
• Maintain high customer satisfaction scores (NSAT & CSAT).

Skills

Strong communication

Organizational skills

Interpersonal skills

Troubleshooting abilities

Attention to detail

Customer service

Job description

A leading IT solutions provider in Canada is seeking a Microsoft Portal & Admin Support Associate for a 12-month contract. In this role, you will deliver exceptional customer experiences by providing administrative support with Microsoft Licensing. The ideal candidate will have strong communication skills and a focus on customer service. The company fosters an inclusive culture, offering career development and a flexible work environment.