Licensing Assessor

Bc-College-of-Nurses-&-Midwive; Vancouver; Hybrid; CAD 80,000 - 84,000; Full time

Job summary

The British Columbia College of Nurses & Midwives (BCCNM) is seeking a Licensing Assessor to determine eligibility for licensure under the Health Professions and Occupations Act, bylaws and policies. You will provide information, guidance, and processing of routine applications, escalating complex cases for review as needed.

The role demands strong regulatory knowledge, exceptional communication, and the ability to work in a hybrid Vancouver office with up to three remote days.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• 3–5 years in customer service or regulatory environment.
• Ability to interpret policies and follow legislative requirements.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication.

Responsibilities

• Assess licensing applications against requirements.
• Apply licensing policies and bylaws consistently.
• Collaborate with licensing team to license qualified applicants.
• Explain decisions to applicants and request missing items.
• Develop and document licensing workflows.
• Identify gaps and propose process improvements.
• Interpret policies for staff and applicants.
• Support Indigenous cultural safety initiatives.

Skills

Customer service

Regulatory environment

Critical thinking

Policy interpretation

Communication skills

Education

Bachelor’s degree in health-related field

Tools

MS Office

MS Dynamics

MS SharePoint

MS CRM Dynamics

Job description

Status: Temporary, Full-time
Number of Positions: 1
Work Location: Hybrid, Vancouver B.C. (a minimum of 2 days in office)
Employment Term: November 2026 to June 2028

Who we are

The British Columbia College of Nurses & Midwives (“BCCNM”) is the college empowered under the Health Professions and Occupations Act (HPOA) to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.
BCCNM’s commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada, BCCNM has the opportunity to influence the health professionals we regulate, as well as the broader health-care system, to break the cycle of racism, and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist, and to support the health professionals we regulate to do the same.

What we offer you

We are delighted to be recognized as one of BC’s Top Employers. It is more than a badge of honor – it’s a reflection of our people and the purpose that drives us every day. At BCCNM, we’re creating a workplace where flexibility, equity, growth, and connection are not just values – they’re part of how we work. Whether it’s through hybrid work options, meaningful employee engagement, or our commitment to reconciliation, we’re building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can expect to be working in a collaborative, team-based environment, and treated in a respectful and professional manner. The expected starting base salary for this position is $80,282 – $83,858 annually, depending on a variety of factors including qualifications and experience. Once hired, you will progress through a wider salary range over time as you continue to develop job knowledge, skills and competencies for the role.

In addition to base salary, the college offers a generous vacation and extended benefits package. As an employee, you receive 100% employer-paid health and dental benefits. And we contribute to B.C.'s Municipal Pension Plan to help you secure your retirement income after 1 year of employment. Throughout your career with us, you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life, we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver, but you’ll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What you’ll be doing

Reporting to the Manager, Licensing Assessments, the Licensing Assessor determines whether applicants are eligible for licensure with BCCNM, through application of the HPOA, BCCNM bylaws, and policies. The Licensing Assessor provides information, direction, and requirements to applicants. The Licensing Assessor is responsible for processing routine applications and identifies and escalates applications that give rise to further review.

Key Responsibilities

• Assesses applications to determine if applicants meet licensing requirements.
• Ensures fair and consistent application of licensing policies, bylaws and HPOA in the assessment of routine applications for licensure.
• Collaborates with other Licensing team members to ensure that qualified applicants are licensed in a timely manner.
• Discusses application decisions with applicants and resolves issues with applicant files by communicating with applicants regarding outstanding application items and/or provides guidance related to licensure requirements and processes.
• Develops, documents, and implements work processes related to the application and licensing process.
• Ensures compliance with and identifies gaps in policies and procedures related to the licensing process and recommends changes to improve processes for applicants and licensees.
• Interprets licensing policies, processes and bylaws for staff, applicants, licensees, and other ecosystem partners.
• Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing indigenous-specific racism in BC’s health care system.

Your education and skills

• Bachelor’s degree in a health-related program (e.g. public health, health administration), arts, or business, or equivalent education and experience.
• Three to five years of experience working in a customer service/service delivery and/or regulatory environment.
• Proven ability to think critically and act appropriately while ensuring that policies, procedures, and standards are maintained.
• Demonstrated organizational skills and a strong attention to detail.
• Demonstrated ability to understand, interpret, and follow legislative requirements.
• Demonstrated ability to communicate difficult decisions in a clear and logical manner.
• Demonstrated conflict management and resolution skills.
• Proven ability to manage multiple projects and priorities.
• Strong written and oral communications skills.
• Ability to work effectively in teams and independently.
• Demonstrated ability to work across cultures, and in environments that demand cultural sensitivity
• Intermediate to advanced knowledge and experience using current versions of MS Office. Experience accessing web and search engines, and ability to adapt to organization-specific databases. Knowledge and experience using MS CRM Dynamics, and MS SharePoint is preferred.
• Experience in an administrative, government, or regulatory body environment is an asset.
• Demonstrated understanding of equity, diversity, inclusion, and cultural humility as they apply to nursing and midwifery practice as well as health care is an asset.