Licensed Store Manager

Luxottica; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A retail optical firm in Ottawa is looking for a Store Manager to lead the customer service team and ensure optimal store performance. The ideal candidate will have strong management experience, exceptional customer service skills, and the ability to analyze financial data to enhance profitability. This position offers a competitive salary and benefits package, including healthcare and retirement savings.

Benefits

Competitive salary

Health care

Paid time off/vacation

Employee discounts

Qualifications

• Strong understanding of customer service principles.
• Proven ability to manage and motivate a team.
• Experience with financial analysis and inventory management.

Responsibilities

• Deliver a superior customer experience through staff performance.
• Analyze financial data to improve store profitability.
• Recruit and train top talent for the store.

Skills

Leadership

Customer Service

Team Building

Influencing Skills

Sales Skills

Education

High School graduate or equivalent

State licensure or ABO Certification

4+ years management/supervisory experience

Tools

POS Systems

Job description

General Function

The overall mission of the Store Manager is to be a leader within the For Eyes organization. The Store Manager delivers key performance indicators and ensures flawless execution of the customer experience.

Major Duties & Responsibilities

• Conveys a commitment to providing great Customer Service through ensuring the For Eyes staff performs the simple sales process.
• Leads with a positive attitude toward all company objectives and directives; always demonstrates teamwork, attends staff meetings and other training or company functions as required. Provides on-the-job training and guidance to team members making use of Company provided programs.
• Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.
• Strives to achieve “Exceeds Expectations."
• Recruit, interview and hire top talent to For Eyes. Actively recruits and networks to build a bench of talented candidates.
• Forecasts staffing needs through the use of the labor scheduling model.
• Performs administrative duties to include payroll, inventory management, technical application and understanding.
• Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.
• Leads Doctor of Optometry business partnership and co-planning.
• Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards.
• Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.
• Develop store staff and determine employee growth potential through promotions, demotions, transfers, and terminations. Monitor and maintain records to gauge individual performance. Conduct work performance counseling and performance evaluations. Positively motivate staff through praise, guidance, and recognition.
• Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.
• Maintain registration in good standing with the State Board of Opticians as a licensed/registered optician.

Basic Qualifications

• High School graduate or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed states
• 4+ years management/supervisory experience
• Comprehensive knowledge from operations, processes, and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Basic math skills
• Sales skills
• Familiarity with POS
• Ability to manage time under aggressive deadlines

Preferred Qualifications

• Previous experience in customer service/retail

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.