Licensed Personal Lines CSR

TEEMA Solutions Group; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A dynamic insurance firm in Mississauga is seeking an experienced Personal Lines CSR to manage client portfolios and ensure exemplary service. This position offers a hybrid work environment and opportunities for professional growth. Candidates must possess an active RIBO license and have at least two years of experience in a relevant role, demonstrating strong communication and organizational skills.

Benefits

Competitive salary

Health and dental benefits

Ongoing professional development

Qualifications

• Active RIBO license is mandatory.
• Proficiency with insurance software is required.
• Strong knowledge of personal lines products is essential.

Responsibilities

• Manage a portfolio of personal insurance clients.
• Provide customer service via phone, email, and in-person.
• Utilize Power Broker and Applied Rating to manage client files.

Skills

Communication skills

Client service focus

Attention to detail

Organizational skills

Education

Active RIBO license

Minimum 2 years of experience in a Personal Lines CSR role

Tools

Power Broker

Applied Rating

Insurance company portals

Job description

You’re an experienced insurance professional who takes pride in delivering exceptional service and building lasting client relationships. At My Hunter Inc., we recognize that our success starts with dedicated, knowledgeable CSRs who go above and beyond for their clients.

We’re looking for someone who thrives in a fast-paced, performance-driven environment—someone who’s confident, detail-oriented, and committed to continuous learning. Our culture rewards initiative, accountability, and results. We believe in investing in our people through ongoing feedback, professional development, and opportunities for advancement.

At My Hunter Inc., you’ll be part of a competitive yet collaborative team that’s passionate about excellence. Our consistent year-over-year growth is driven by our people—skilled professionals who are empowered to succeed. This is more than a job; it’s a place where your expertise and ambition are valued, recognized, and rewarded.

Key Responsibilities

The Personal Lines CSR is responsible for managing a portfolio of personal insurance clients and ensuring outstanding customer service delivery. The ideal candidate will have hands‑on experience working with insurance company portals, Applied Rating, and Power Broker, with a strong understanding of personal insurance products.

Manage all aspects of personal lines client accounts, including policy renewals, endorsements, cancellations, and new business processing.

Provide professional and timely customer service via phone, email, and in‑person interactions.

Use Power Broker to maintain accurate client files and documentation.

Utilize Applied Rating and insurance company portals (e.g., Aviva, Intact, Economical, Travelers) to quote and process personal lines policies.

Proactively identify cross‑selling and up‑selling opportunities to enhance client coverage and retention.

Communicate effectively with insurers and underwriters to secure competitive terms and resolve any coverage or billing issues.

Ensure all client interactions and policy changes comply with RIBO regulations and brokerage procedures.

Support the team with other administrative or account management duties as required.

Experience/Qualifications

Active RIBO license (mandatory).

Minimum 2 years of experience in a Personal Lines CSR role within an Ontario insurance brokerage.

Proficiency with Power Broker, Applied Rating, and insurance company portals.

Strong knowledge of personal lines products, commercial lines experience or exposure considered an asset.

Excellent verbal and written communication skills with a strong client service focus.

High attention to detail and strong organizational skills.

Ability to work both independently and collaboratively in a hybrid work setting.

Experience in resolving client complaints and enhancing satisfaction.

Understanding of industry trends and ongoing product knowledge.

Willingness to collaborate with team members to improve service delivery.

What’s in it for you? (Salary, Commissions & Benefits)

Enjoy the flexibility of a hybrid working environment in Mississauga, ON, Canada, balancing both remote and in‑office work.

Receive a competitive base salary that reflects your skills and contributions.
Comprehensive health and dental benefits package.

Supportive, collaborative team environment.

Opportunities for ongoing professional development and advancement.

Our Commitment to Diversity, Inclusion & Belong

At My Hunter, we are committed to fostering an inclusive and respectful workplace where everyone feels valued. We are proud to be an equal opportunity employer.

Our Commitment to Accessibility

My Hunter is committed to developing an inclusive, barrier‑free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility‑related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at [e-mail].