Licensed Optician-Clearly by ForEyes-Ottawa, ON

Luxottica; Ottawa; Hybrid; CAD 36,000 - 50,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off/vacation

Various employee discounts

Job summary

For Eyes in Ottawa, ON is seeking a Licensed Optician to deliver exceptional eyewear and customer service, expertly fitting prescriptions and guiding customers to the best vision solutions.

The role emphasizes optical dispensing expertise, strong product knowledge, and the ability to use iPad/tablet POS tools while meeting brand standards and privacy guidelines.

Join a global EssilorLuxottica network offering growth opportunities.

Qualifications

• High School graduate or equivalent.
• Optical dispensing experience required.
• Strong customer service skills: communicator, listener & team builder.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use an iPAD/tablet.
• Familiarity with POS, computers & calculators.
• Embrace new technology & change.

Responsibilities

• Greets customers and sets expectations with urgency.
• Custom fits glasses and places prescriptions in lenses.
• Leads in optical acumen and guides associates.
• Takes and records measurements; ensures eyewear meets standards.
• Attracts new customers and identifies needs with open-ended questions.
• Reviews prescriptions and discusses special needs with the Optician.
• Supports colleagues with complex product needs and prescriptions.
• Uses store tools and adheres to Brand Store Commitments.
• Describes features and benefits of lenses and frames to customers.

Skills

Optical dispensing experience

Customer service

Selling skills

POS familiarity

Math skills

Fashion trends awareness

Tablet/iPad use

Tools

iPad/tablet

POS systems

Job description

Licensed Optician-Clearly by ForEyes-Ottawa, ON

At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.

For Eyes is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish Clearly as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES & RESPONSIBILITIES

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.


• Custom fits glasses & precisely places prescription in lenses.


• Acts as a leader in optical acumen that provides a voice for associates.


• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.


• Attracts new customers.


• Explores the needs & priorities of customers by asking open ended questions.


• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.


• Assists co-workers with difficult or complex areas of product needs & prescriptions.


• Utilizes store tools & adheres to Brand Store Commitments.


• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.


• Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.


• Possesses the ability to multi-task, prioritize & manage time with competing priorities.


• Commits to delivery date & time, seeks feedback & asks for referrals.


• Strives to achieve exceptional results on Brand KPIs & competencies.


• Presents, celebrates & educates at pick up.


• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.


• Informs management of safety opportunities; demonstrates safe work practices.


• Possesses a "can do" spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.


• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.


• Sells on your feet 80%-100% of the time.


• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).


• Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS

• High School graduate or equivalent


• Optical dispensing experience


• Strong customer service skills: communicator, listener & team builder


• Knowledge of current store merchandise


• Strong basic math skills


• Awareness of current fashion trends


• Selling skills – ability to use & carry an iPAD/tablet


• Familiarity with POS, computers & calculators


• Embrace new technology & change

PREFERRED QUALIFICATIONS

Pay Range: 26.29 -36.65

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits may include

• health care


• retirement savings


• paid time off/vacation


• various employee discounts

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information and any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.