Licensed Optician And Contact Lens Fitter

Specsavers; Sydney; On-site; CAD 52,000 - 76,000; Full time

Job summary

Specsavers in Sydney, Canada, is hiring a Licensed Optician to guide customers through eyewear choices and ensure comfortable, functional prescriptions. You’ll dispense, measure, and advise on frames and lenses, collaborating with retail and clinical teams to deliver exceptional eye care.

You’ll apply expertise to support after-care, optimize customer satisfaction, and contribute to store operations while upholding Specsavers’ standards and brand values.

Qualifications

• Minimum 2 years of customer service experience, preferably in an optical dispensary.
• Licensed optician with Dispensing Optician License in your province.
• Registered with the College of Opticians to practice.
• Ability to thrive in a fast-paced retail environment and stay organized.

Responsibilities

• Assist customers in understanding visual needs and interpret prescriptions.
• Provide guidance on frame and lens selection for comfort and fit.
• Perform accurate dispensing measurements and QA checks on eyewear.
• Maintain knowledge of frames, lenses, treatments, and promotions.
• Handle after-care services and resolve complaints effectively.
• Support contact lens recommendations as directed by clinicians or store manager.
• Handle third-party billing professionally and in line with agreements.
• Coach teammates in optical knowledge and skills, contributing to growth.
• Contribute to daily store operations and uphold Specsavers brand standards.

Skills

Customer service

Education

Dispensing Optician License

Registration with College of Opticians

Job description

As a Licensed Optician at Specsavers, you’ll play a key role in helping customers see and feel their best. You’ll guide them through their eyewear choices, ensuring every pair of glasses is tailored to provide comfort, style, and optimal function. Working closely with our retail and clinical teams, you’ll share your expertise to make every visit a memorable experience.

You’ll be part of our mission to deliver exceptional eye care to everyone, while supporting customers with personalized advice and championing the quality and standards that Specsavers is renowned for.

Key Responsibilities

• Assist customers in understanding their visual needs and interpreting optical prescriptions from eye care professionals.
• Provide personalized guidance on frame and lens selection to ensure optimal vision, comfort, and fit for each customer.
• Perform accurate dispensing measurements using Specsavers digital tools and conduct quality assurance checks on eyewear.
• Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers.
• Manage after-care services, including resolving complaints with effective problem-solving techniques.
• Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
• Handle third-party billing professionally, ensuring compliance with fee structures and agreements.
• Coach and support team members in developing optical knowledge and skills, fostering professional growth.
• Contribute to daily store operations by maintaining cleanliness, managing inventory, and upholding Specsavers’ values and brand standards.

What We’re Looking For

• Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province.
• Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours
• Friendly, outgoing, and confident demeanor, paired with the ability to provide knowledgeable product recommendations and styling advice
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model that prioritizes lasting connections over short-term results
• Must be legally eligible to work in Canada. Specsavers is unable to provide support for immigration or permanent residency applications