Licensed Assistant Manager-Reddeer, ab-Lenscrafters

ESSILORLUXOTTICA GROUP; Red Deer; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading eyewear retailer in Red Deer, Alberta is looking for an Assistant Manager to support the Store Manager and enhance business performance. The ideal candidate will have strong communication skills, previous management experience, and a valid Opticianry license. Responsibilities include team training, delivering customer service excellence, and meeting sales goals. The role offers competitive pay and benefits.

Benefits

Competitive bonus

Health care benefits

Employee discounts

Qualifications

• 1+ year(s) management/supervisory experience with direct reports.
• Current & valid state Opticianry license required.
• Strong basic math skills are necessary.

Responsibilities

• Deliver quality improvement to meet all key performance indicators.
• Support store manager in diagnosing business trends.
• Train and guide team members for optimal performance.

Skills

Strong communicator

Problem solving

Retail operations knowledge

Education

High School graduate or equivalent

College degree or equivalent

Tools

Cash register

Computers

Job description

Overview

LensCrafters is a place for visionaries. We have a vision for pairing state-of-the-art technology with a personal approach to eye care. We are part of EssilorLuxottica, a global leader in vision care products, and we combine innovative solutions with high optical standards.

Join our global community of professionals delivering quality eye care and a premier experience to patients and customers.

General Function

The Assistant Manager acts as a leader in absence of, or in support of the Store Manager, and behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community and delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality & improvement to meet or exceed all key performance indicators (KPIs):
  • Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care, Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Demonstrates understanding of retail business & the capability to transfer knowledge to superior sales & business results. Learns & understands the competition & market trends.
• Supports the store manager in diagnosing the business & leverages the synergies of Retail, Lab & Doctor to drive positive results.
• Supports store business plans to maximize sales & profit, leverages strengths & addresses opportunities for recovery.
• Partners with store manager to lead a team through strong knowledge & skills.
• Provides training & guidance to team members.
• Delivers clear & constructive feedback in a timely manner.
• Informs store manager of any situation that may require development or disciplinary action of others.
• Supports recruiting, helps select high caliber team & creates talent pipeline.
• Follows guidelines to optimally staff store.
• Shows great pride in the store appearance & executes visual directives.
• Strives to maintain positive working relationship with doctors.
• Adheres to & ensures compliance of team to Company policies & procedures. Meets or exceed all goals.
• Anticipates problems before they occur; explores underlying reasons and root cause; strives for long-term solutions to problems.
• Performs & understands administrative duties.
• Maintains a safe working environment for all.
• Works a flexible schedule, including nights & weekends.
• Under current & valid state Opticianry license perform the following:
  • Provides expertise & product knowledge on lens choices based on the patient's vision needs & doctor prescription.
  • Adjusts &/or repairs eyewear.
  • Presents and dispenses eyewear & creates a lasting impression.
  • Performs accurate digital measurements.

Basic Qualifications

• High School graduate or equivalent
• Current & valid state Opticianry license
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Preferred Qualifications

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation or gender identity, citizenship, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.