Licensed Assistant Manager

Socket.dev; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus/Commission plan

Employee discounts

Health benefits

Job summary

LensCrafters, part of EssilorLuxottica, is seeking an Assistant Store Manager to lead a team in delivering the Luxury Retail Signature Experience. You will drive sales, supervise staff, and ensure exceptional customer service and presentation standards.

You will recruit, coach and develop associates, manage financial performance, and coordinate operations to meet store goals, with flexibility for non-traditional hours.

Qualifications

• High School Diploma or equivalent required.
• ABO Certification and/or state licensure where applicable.
• 1+ years optical experience.
• Strong financial acumen and sales experience.
• Effective oral and written communication; polished appearance and public communication skills.
• Organizational and time management; team building and management proficiencies.
• Strong interpersonal skills and critical thinking; analytical and computer proficient.
• Detail oriented and flexible to work non-traditional hours including evenings and weekends.

Responsibilities

• Monitors store operations to meet sales and income objectives.
• Assists in recruiting and developing superior talent for a luxury service environment.
• Staffing to deliver excellent customer service and achieve goals.
• Provides clear performance feedback and coaching to associates.
• Maintains high standards of presentation and service; analyzes financial data and identifies trends.
• Guides customers in selecting frames and lenses that fit lifestyle and budget.
• Leads by example in Luxottica Retail values and service quality.

Skills

Optical experience

Sales experience

Financial acumen

Public communication

Team building

Time management

Interpersonal skills

Critical thinking

Analytical

Computer proficiency

Detail oriented

Communication (oral & written)

Flexibility to work evenings/weekends

Education

High School Diploma or equivalent

Bachelor's Degree

Job description

Store #:000906 LensCrafters
Position:Full-Time

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.
Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION

GENERAL FUNCTION

The Assistant Store Manager assists in leading the store to success by developing a team that consistently delivers the Luxury Retail Signature Experience in order to exceed expectations in all areas of business operations, i.e. financial results (sales and profit goals), customer and associate satisfaction, merchandise presentation, public relations/events and asset protection. They also are accountable for optimizing the delivery of quality Rx.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures the Luxury Retail point-of-view is well presented when communicating with the media.
• Monitors all sales and operations activities of the store to ensure operating income and sales objectives are met.
• Assists in recruiting and hiring superior talent with experience in a luxury service environment.
• Develops associates by providing clear, motivating and constructive performance feedback in a timely manner.
• Accurately staffs the store to consistently deliver gracious customer service and meet sales goals.
• Creates an environment that encourages the development of managers and associates; provides challenging assignments and opportunities for management development.
• Recognizes associates for their performance and service.
• Maintains extremely high standards of presentation and service.
• Continuously drives the business by analyzing key financial data, monitoring operating efficiencies and identifying business trends/opportunities. Sets aggressive action plans.
• Exemplifies Luxottica Retail vision, mission and values; celebrates Wins; leads by example.
• Expertly guides customers in selecting frames and lenses that are best suited for their lifestyle, wardrobe, RX and price needs.
• Demonstrates flawless accuracy in taking and recording measurements, adjusting and fitting eyewear, and execution of all details.

BASIC QUALIFICATIONS

• High School Diploma or equivalent
• State licensure (if applicable) and/or ABO Certification in non-licensed
• 1+ years Optical experience
• Strong financial acumen.
• Effective oral and written communication
• Polished appearance and public communication skills
• Organizational and time management
• Team building and management proficiencies
• Strong interpersonal skills
• Critical thinking skills
• Analytical and computer proficient
• Detail oriented
• Sales experience
• Flexibility to work non-traditional hours including evenings and weekends

PREFERRED QUALIFICATIONS

• Bachelor's Degree
• 1+ years management experience in the luxury service industry
• Previous Experience in a Production Environment
• Previous Management Experience

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.