Library Technician, Dartmouth Public Library (Dartmouth)

Massachusetts Board of Library Commissioners; Dartmouth; On-site; CAD 29,000 - 39,000; Part time

Job summary

Dartmouth Public Library is seeking a Library Technician to provide direct public service, clerical and technical support. You will assist at the circulation desk, process check-ins/outs, issue library cards, send notices, collect fines, and guide patrons in using online catalogs.

The role involves helping with reference, computer use, and handling equipment. Evening and weekend shifts are required, and a part-time schedule is offered.

Qualifications

• Knowledge of library policies and procedures.
• Familiarity with circulation and technical services operations.
• Ability to provide friendly, consistent customer service.

Responsibilities

• Assist patrons at circulation desk.
• Check materials in and out.
• Issue library cards and overdue notices.
• Collect fines and donations.
• Assist patrons with online catalog and research.
• Provide basic reference help and guidance.

Skills

Library policies

Circulation operations

Customer service

Computer skills

Organizational skills

Punctuality

Education

Associates degree

Tools

Library automation systems

Job description

Library Technician, Dartmouth Public Library (Dartmouth)

Definition: Direct public service, clerical and technical work in providing various library services to the Dartmouth Public Libraries; all other related work as required.

Supervision: Works under the administrative direction of the Library Associates. Performs responsible duties in supporting the library functions of circulation, cataloging, reference and clerical services.

Job Environment: Works under typical library conditions; library hours require evening and weekend work. Operates computer, copier, and other standard office/library equipment. Makes frequent contact with the library patrons providing routine information and assistance in dealing with customer service issues. Has access to confidential patron records. Has limited access to department related confidential information. Errors could result in delay and loss of service, damage to buildings or equipment, and monetary loss.

Essential Functions

• Assists patrons at circulation desk


• Checks materials in and out


• Issues library cards


• Prepares and sends overdue notices


• Collects fines and donations


• Assists patrons in use of on-line catalog, in book selection and in finding appropriate materials which match interests and reading levels


• Provides basic reference assistance to patrons


• Assists patrons with the use of photocopier, library equipment and computers.


• Places requests for materials and notifies patrons when materials are available.


• Answers telephone and handles telephone requests


• Processes new materials; covers new books


• Performs other similar or related work as required or as situation dictates.

Recommended Minimum Qualifications

Education and Experience

Associates degree; three years library experience preferred; or any equivalent combination of education and experience.

Knowledge, Ability, and Skill

Knowledge of library policies and procedures; including library automation systems. Knowledge of circulation and technical services operations. Ability to interact well with library patrons and staff. Ability to maintain a positive, friendly and cooperative attitude and provide consistent customer service. Excellent computer skills. Customer service skills. Organizational skills Dependable and punctual

Physical Requirements

Light physical effort required in performing duties under typical library conditions. Intermittent standing, walking, bending and reaching.

Full/Part Time

Part Time

Education

NA

Salary Range

$21.34- $28.01/hour

Salary Notes

The salary range reflects the applicable union salary schedule established through the collective bargaining agreement.