Library Service Desk Coordinator

Nipissing University; North Bay; On-site; CAD 45,000 - 60,000; Full time

Job summary

A public university in Canada is seeking a full-time Library Service Desk Coordinator to enhance user experience by assisting students and faculty with library services. Responsibilities include managing circulation services, guiding information searches, and training personnel. The ideal candidate should hold a Library Technician Diploma and have 2-3 years of relevant experience. Evening and weekend work is required, and applications should be submitted via email by 4 p.m. on November 10, 2025.

Qualifications

• 2-3 years of directly related frontline library experience.
• Training in circulation and reference services.
• Experience in conducting library orientation and instruction sessions.

Responsibilities

• Assist library users with circulation services and access to information.
• Provide guidance for effective information searching and conducting library orientations.
• Coordinate workloads and support team communication in the Service Desk.

Skills

Customer service

Communication skills

Information literacy instruction

Team coordination

Education

Library Technician Diploma

Job description

Full-Time Support Staff (12 Month Contract)

Reporting to the Manager, Archives and Access Services, and working in conjunction with other library staff, the Library Service Desk Coordinator advances and enriches the library user experience by providing guidance and assistance to faculty, students and staff of Nipissing University and Canadore College and the community. Responsibilities include assisting library users with circulation services, access to information resources, guidance with information searching and effective search strategies, conducting library orientation sessions and may include provision of introductory information literacy instruction sessions.

The Library Service Desk Coordinator plays a key role in supporting the daily operations of the library by ensuring services are delivered in a consistent, client‑focused manner with an emphasis on quality and consistency. The Coordinator works to foster an inclusive and respectful environment where all staff and users can thrive while providing day‑to‑day guidance and coordination of Service Desk staff. The Coordinator helps organize workloads, supports team communication, evaluates and recommends adjustments to procedures and workflows as necessary, recommends new services and ensures the consistent delivery of high‑quality service to library patrons.

The Library Service Desk is open days, evenings, and weekends; therefore, evening and weekend work is required. The schedule will be afternoons, evenings, and weekends, during the Academic term. The Coordinator will be notified in advance of any changes to the regularly scheduled shifts as outlined in Article 22.02 of the collective agreement.

Minimum qualifications: a Library Technician Diploma from a recognized program and two to three years of directly related frontline library experience. Training and demonstrated experience with the provision of circulation and reference services, library orientation, and instruction sessions are also required.

Please submit your letter of application and resume in one document, via email to [e-mail] by 4:00 p.m., November 10, 2025.

Hiring is subject to final budgetary approval. In accordance with Article 12.05 (b) of the OPSEU Full‑Time Support Staff Collective Agreement and OPSEU Part‑Time Staff Collective Agreement, first consideration is given to those internal applicants. The search committee would like to thank all applicants for their interest in Nipissing University. Please note that only those candidates invited for an interview will be contacted.

Nipissing University is committed to employment equity and strongly encourages applications, which may include self‑identification in a cover letter from Indigenous peoples, women, persons with disabilities, persons who identify as 2SLGBTQI+ and racialized minorities.

Nipissing University must gather information from applicants to determine eligibility to work in Canada. Please include a statement in your application to identify whether you are a Canadian Citizen, Permanent Resident or are otherwise legally eligible to work in Canada.

Nipissing University will provide accommodation to ensure barrier‑free employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources at [e-mail].