Level II Security Systems Technician

New-Age-Group; Vaughan; Presencial; CAD 70.000 - 90.000; Jornada completa

Descripción de la vacante

The New Age Group is seeking a Level II Technician to lead advanced security installations, perform commissioning, and mentor junior technicians. You will ensure workmanship meets New Age standards, customer requirements, and manufacturer specifications across access control, video surveillance, intrusion, and fiber optics projects.

Ideal candidates have 5+ years of experience in commercial security systems, strong troubleshooting skills, and a proven ability to manage complex deployments with

Formación

• Minimum 5+ years of industry experience
• Commercial security systems experience
• Access control experience
• Video surveillance experience
• Structured cabling experience
• Fiber optic experience
• Advanced troubleshooting experience

Responsabilidades

• Provide technical leadership to field technicians.
• Mentor apprentices, labourers, Technician I/II personnel.
• Review installation quality and workmanship.
• Support commissioning and technical escalations.
• Assist with manufacturer training initiatives.
• Lead complex security system projects and ensure compliance with standards.

Conocimientos

5+ years exp

Commercial security

Access control

Video surveillance

Structured cabling

Fiber optics

Advanced troubleshooting

Herramientas

Axis Communications

Milestone XProtect

CDVI

Mircom

DoorGuard

UniFi Networking

Descripción del empleo

About New Age Group

For more than 25 years, The New Age Group has delivered security and technology solutions for residential, commercial, industrial, institutional, and multi-residential clients. Our expertise includes access control, video surveillance, intrusion alarms, ULC inspections, structured cabling, fiber optics, intercom systems, networking, and integrated technology platforms. We are committed to delivering high-quality workmanship, innovative solutions, and exceptional customer experiences. Our technicians work with leading manufacturers and technologies while benefiting from ongoing training, certification programs, and clearly defined career progression opportunities.

Position Summary

The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance, customer training, and mentoring junior technicians.

This role requires an experienced technician capable of leading complex projects, resolving advanced technical challenges, maintaining high-quality workmanship, and ensuring all installations meet New Age standards, customer requirements, manufacturer specifications, and applicable industry regulations.

Level II Technicians play a critical role in technician development, quality control, and customer satisfaction.

Primary Responsibilities

Technical Leadership

• Provide technical support to field technicians.
• Assist with project planning and execution.
• Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
• Review installation quality and workmanship.
• Support commissioning and technical escalations.
• Assist with manufacturer training initiatives.

Advanced Security Systems

Intrusion Systems

• Advanced troubleshooting of intrusion alarm systems.
• Commission complex alarm installations.
• Resolve communication failures.
• Conduct ULC-related inspections and testing.
• Support monitoring integrations.

Access Control Systems

• Configure and commission complex access control systems.
• Troubleshoot controllers, readers, and field devices.
• Support enterprise-level deployments.
• Verify system performance and functionality.
• Conduct quality assurance inspections.

Surveillance Systems

• Configure and commission advanced IP surveillance systems.
• Troubleshoot networked video systems.
• Optimize camera layouts and performance.
• Conduct surveillance system audits.
• Verify recording retention and performance standards.

Fiber Optics

Senior Technicians must be capable of:

• Fiber troubleshooting
• Fiber certification
• Fiber commissioning
• OTDR testing
• Interpreting OTDR results
• Diagnosing communication failures
• Documenting fiber deficiencies

System Commissioning

• Commission newly installed systems.
• Verify programming.
• Verify customer requirements are met.
• Conduct acceptance testing.
• Perform final system verification.
• Resolve deficiencies prior to customer onboarding.

Quality Assurance

Senior Technicians are responsible for:

• QA inspections
• Workmanship reviews
• Installation audits
• SOP verification
• Deficiency identification
• Corrective action recommendations

The Level II Technician acts as a quality gatekeeper before customer acceptance.

Customer Training

Provide customer training on:

• Access Control Systems
• Video Surveillance Systems
• Intrusion Alarm Systems
• Mobile Applications
• User Management
• Basic Troubleshooting
• System Reporting Functions

Documentation

Review and complete:

• Service Reports
• Inspection Reports
• Commissioning Reports
• Certification Reports
• Deficiency Reports
• As-Built Documentation
• Customer Turnover Documentation

Required Qualifications

Experience

• Minimum 5+ years of industry experience
• Commercial security systems experience
• Access control experience
• Video surveillance experience
• Structured cabling experience
• Fiber optic experience
• Advanced troubleshooting experience

Technical Requirements

Level II Technicians are expected to demonstrate competency in:

• OTDR Testing
• Fiber Certification
• System Commissioning
• Complex Access Control Systems
• Enterprise Surveillance Systems
• Quality Assurance Inspections
• Customer Training
• Project Coordination
• Technical Escalation Support
• Advanced Troubleshooting

These competencies align with New Age's Level II Technician certification requirements.

Preferred Manufacturer Experience

Experience with:

• ICT
• Axis Communications
• Milestone XProtect
• CDVI
• Mircom
• DoorGuard
• UniFi Networking

Required Certifications

• Working at Heights
• WHMIS
• Aerial Lift Certification (Scissor Lift)
• Aerial Lift Certification (Boom Lift)
• Valid Ontario Driver's License

Preferred Certifications

• ULC Intrusion Certification
• ULC Protective Signalling Systems
• ATC Certification
• ICT Certification
• Axis Certification
• Milestone Certification
• Fiber Certification
• Manufacturer Technical Certifications

Leadership Responsibilities

The Level II Technician is expected to:

• Mentor junior staff.
• Verify field workmanship.
• Review technician documentation.
• Assist with technician evaluations.
• Support technician development plans.
• Promote safety and quality standards.

Safety Responsibilities

• Enforce New Age Health & Safety policies.
• Conduct Job Hazard