Level 2 Support Engineer

Astucemedia; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A global leader in innovative software solutions in Montreal is seeking a skilled L2/SRE/DevOps professional. The role involves managing escalations, investigating issues, and analyzing logs in a dynamic environment. Ideal candidates will have strong debugging skills, SQL fluency, and experience in a SaaS or real-time systems context. Comprehensive benefits and a vibrant workspace are offered.

Benefits

Comprehensive Group Insurance

RRSP Matching Program

Wellness Allowance

Team Activities & Events

Office in Montreal’s Old Port

Qualifications

• 3–5 years L2/SRE/DevOps for enterprise SaaS or real‑time systems.
• Strong debugging of APIs, logs, traces, and databases.
• Comfort with queues and schedulers, reading .NET stacks.

Responsibilities

• Own L2 escalations; reproduce/isolate/fix issues across services.
• Investigate ingest/ETL failures, schema drift, throttling.
• Analyze logs and apply targeted config changes.

Skills

L2/SRE/DevOps experience

Debugging skills (APIs/logs/traces/DB)

SQL fluency

Clear communication with customers

Tools

C#/.NET

MongoDB

AWS

Jira

GitHub

Job description

Company Description

Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our software and services enhance augmented reality graphics, virtual sets, video walls, interactive apps, and on‑screen overlays across television and digital platforms.

We’re a team of passionate trailblazers who thrive on creativity, collaboration, and cutting‑edge technology—and we’re looking for someone who’s just as excited to shape the future with us.

With our proprietary Data Platform software and plugins for real‑time graphics engines by Vizrt, Unreal, and Unity, Astucemedia stands at the forefront of data‑driven graphics for finance, sports, and elections. Our esteemed clients include ABC News/Disney, NBC Universal, Fox Sports, CBS Sports, beIN Sports, NFL Network, BNN Bloomberg, Yahoo Finance, CBC, Radio-Canada, Sky News Arabia, Al Arabiya, Dubai TV, The Media Majlis Museum in Qatar, and Times Square.

Job Description

• Own L2 escalations; reproduce/isolate/fix issues across services, APIs, data pipelines.
• Investigate ingest/ETL failures, schema drift, throttling; run safe replays/backfills.
• Analyze logs/traces/DB metrics; apply targeted config changes/workarounds.
• Support releases (staging checks, smoke tests, rollbacks).
• Write/update runbooks & KBs; tune alerts/dashboards; contribute to RCAs.
• Communicate clearly with customers; join bridge calls when needed.

Qualifications

• 3–5 years L2/SRE/DevOps for enterprise SaaS or real‑time systems.
• Strong debugging (APIs/logs/traces/DB); solid OS/network basics.
• SQL fluency; comfort with queues/schedulers and reading .NET stacks.
• Clear written/spoken customer comms.
• Nice to have: Broadcast/newsroom experience; scripting (PowerShell/Python/Bash); AWS Associate.

Environment / Tech Stack

• Languages & Frameworks: C#/.NET (ServiceStack), REST APIs
• Databases & Storage: MongoDB, SQL Server, Redis, RDS/DocumentDB, S3
• Messaging & Queues: RabbitMQ
• Cloud & Infrastructure: AWS (EC2, ECS, EKS), Linux, Windows
• Monitoring & Observability: CloudWatch, Grafana, Prometheus
• Collaboration & Tools: Jira, Confluence, GitHub, Postman, cURL

Benefits

• Comprehensive Group Insurance – including medical, dental, and online telemedicine support via Dialogue
• RRSP Matching Program – plan for your financial future with company contributions
• Wellness Allowance – support for personal well‑being (gym, sports, mental health, etc.)
• Team Activities & Events – regular social and team‑building opportunities
• Office in Montreal’s Old Port – a vibrant and inspiring workspace in the heart of downtown