Level 2 IT Support Engineer (NOC Engineer)

iGamingBar; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A gaming technology company in Canada is seeking a Level 2 IT Support Engineer to monitor systems, manage incidents, and provide technical support. Candidates should have over a year of IT experience, strong troubleshooting skills, and familiarity with logging tools. This role involves working in shifts and offers excellent benefits including learning opportunities and paid annual leave.

Benefits

Learning and development opportunities

Official employment

Birthday celebration present

Partial compensation for language classes

24 working days of Annual Vacation

Qualifications

• 1+ years of experience in IT.
• Experience working with logging, monitoring and alerting tools.
• Willingness to work in a shift schedule (24/7).
• Experience working with iGaming industry products (nice to have).

Responsibilities

• Monitor all systems in production and react to alerts.
• Manage incidents’ life cycle until they are resolved.
• Support in incident management after deployment.
• Take end-to-end ownership of customer technical issues.

Skills

IT experience

Experience with logging, monitoring and alerting tools

Strong troubleshooting skills

Proficiency in English and Russian

Ability to perform log level analysis

Tools

Jira

ELK stack

Grafana

PagerDuty

DataDog

Prometheus

Coralogix

Jenkins

SQL

Job description

We are looking for a Level 2 IT Support Engineer (NOC Engineer) for our team in Canada.

Requirements:

• 1+ years of experience in IT;
• Experience working with logging, monitoring and alerting tools (e.g. ELK stack, Grafana, PagerDuty, DataDog, Prometheus, Coralogix);
• Ability to perform log level analysis;
• Strong troubleshooting skills;
• Willingness to work in a shift schedule (24/7);
• Experience with bug and issue tracking systems (Jira preferred);
• Ambition to learn new systems, procedures, techniques in a short period of time;
• Structured, process-oriented and business-oriented;
• Strong communication and reporting skills;
• Self-learning ability, self-motivated and team player;
• Experience working with iGaming industry products (nice to have);
• Experience with Jenkins (nice to have);
• Experience with SQL (nice to have);
• Proficiency in English and Russian

Duties and opportunities:

• Monitor all systems in production and react to alerts.;
• Manage incidents’ life cycle until they are fully resolved or providing a workaround solution, escalation to third / fourth level support where required;
• Support in incident management after deployment ;
• Perform log level analysis;
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication;
• Reproduce reported issues in an appropriate customer environment;
• Gather information to ensure complete availability of details required for root cause analysis;
• Provide a robust service for monitoring products deployed onto the platform

We offer excellent benefits, including but not limited to:

• Working with the latest technologies (Nest, Kubernetes, mongo, graphQL, MySQL, etc)
• Learning and development opportunities and interesting challenging tasks;
• Official employment;
• Opportunity to develop language skills and partial compensation for the cost of language classes;
• Birthday celebration present;
• Time for proper rest and 24 working days of Annual Vacation.