Level 1 IT Technician [#4867]

Alteo Inc.; Ottawa; On-site; CAD 50,000 - 65,000; Full time

Job summary

A technology company in Ottawa is looking for an IT Technician for a 12-month contract. Responsibilities include providing first-level IT support, managing multifunction copiers, and handling access cards and meeting room reservations. The ideal candidate has a DEC in computer science and 2-3 years of IT user support experience. Knowledge of computer networks and equipment installation is essential.

Qualifications

• 2-3 years' experience in level 1 IT user support.
• Knowledge of computer network administration.
• Knowledge of workstation installation/configuration, multifunction copiers and IP telephones.

Responsibilities

• Provide first-level IT support to users.
• Ensure smooth operation of multi-function copiers.
• Install and configure IP telephones for new users.
• Manage access cards and reservations for meeting rooms.
• Ensure the premises are maintained in good condition.

Skills

IT user support

Computer network administration

Workstation installation/configuration

Multifunction copiers

IP telephones

Education

DEC in computer science or equivalent

Job description

Alteo is looking for an IT Technician for a 12-month contract based in Montreal (West Island).

Responsibilities:

• Provide first-level IT support to users (network connection, hardware, software).
• Ensure smooth operation of multi-function copiers: resolve program installation problems, coordinate maintenance and repairs with the supplier, provide training to new users.
• Install and configure IP telephones for new users. Resolve first-level problems, and if necessary contact the telephony supplier for more complex problems.
• Manage access cards: prepare new access cards for new users, program building doors and monitor system operation. Coordinate supplier interventions for repairs or maintenance services.
• Manage the key system: maintain the key inventory, have copies made as needed, and update the list of holders.
• Manage reservations for meeting rooms, ensure programming of readers to give authorizations and ensure rooms are functional for users.
• Ensure that the premises are maintained in good condition.
  

Profile:

• DEC in computer science or equivalent
• 2-3 years' experience in level 1 IT user support
• Knowledge of computer network administration
• Knowledge of workstation installation/configuration, multifunction copiers and IP telephones