LensCrafters - Team Lead

LensCrafters; Newmarket; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading optical retailer in Canada is looking for a Team Lead to ensure exceptional customer service and manage daily operations. Candidates should have strong optical and retail experience, with excellent communication skills. This full-time position requires leadership abilities and a commitment to creating an inclusive workplace.

Qualifications

• HS diploma/GED required.
• Strong optical and retail experience necessary.
• Leadership and training experience preferred.

Responsibilities

• Ensure the team provides exceptional customer service.
• Assist in managing optical and lab processes.
• Create a safe working environment.

Skills

Strong optical experience

Communication skills

Interpersonal skills

Sales skills

Problem solving ability

Education

High School diploma/GED

Tools

Optical machinery/instruments

AccuFit Digital Measurement System

Job description

Overview

Join to apply for the LensCrafters - Team Lead role at LensCrafters.

General Function

The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

Major Duties And Responsibilities

While working in Retail

• Ensure the LensCrafters team provides unsurpassed Customer Service
• Proactive & solution driven, accurate execution & product knowledge
• Assists customers with selections, provides recommendations, assists sales associates
• Serves as a responsible alternate store key holder

While working in Lab, if applicable

• Custom fits glasses & precisely place prescription in lenses
• Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
• Ensures finished eyewear meets optical standards & customer requirements
• Creates a safe working environment for all, demonstrates safe work practices
• Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

Basic Qualifications

• HS diploma/GED
• Strong optical & retail experience
• Knowledge of current optical theory & merchandise
• Strong communicator & listener
• Strong inter-personal skills
• Strong basic math skills
• Sales skills
• Problem solving ability
• Familiarity with cash register, computers & calculators
• Leadership & training experience
• Edging & mounting experience
• Basic optics knowledge & optical measurement experience

Preferred Qualifications

• State licensure (if applicable) &/or ABO Certification in non-licensed states
• LensCrafters Final Eyewear Inspector Certification
• LensCrafters Quality, Fitting & Adjusting Program
• Optical machinery/instruments experience
• Customer service experience
• AccuFit Digital Measurement System certification
• Knowledge of current store merchandise & lens options

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Marketing Services and Retail