LensCrafters - EyeCare Advisor

LensCrafters; Belleville; On-site; CAD 26,036 - 32,621; Part time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

LensCrafters in Belleville, Ontario is seeking a dedicated EyeCare Advisor to provide exceptional customer service and ensure quality optometric care. This role includes greeting customers promptly, assisting with product selection, and maintaining patient records.

The ideal candidate should be a high school graduate with strong communication and problem-solving skills, and a passion for fashion trends. The hourly pay ranges from $18.90 to $23.68, and benefits are included.

Qualifications

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Problem-solving ability.

Responsibilities

• Greet customers within 30 seconds and answer phone promptly.
• Handle and file patient records according to HIPAA.
• Assist customers in selecting frames and lenses.

Skills

Customer service skills

Strong communicator

Problem-solving ability

Strong basic math skills

Education

High school graduate or equivalent

Tools

Cash register

Computers

Job description

Overview

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Position: Part‑Time. Store #: 001963 LensCrafters. This role is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products.

General Function

The EyeCare Advisor creates exceptional value in the lives of our customers by delivering the LensCrafters Experience. Ensures all patients receive the highest quality optometric care, delivers the store’s key performance indicators, integrates the brand story, and seamlessly links the doctor and retail functions.

Major Duties & Responsibilities

• Greets customers without delay (within 30 seconds).
• Promptly answers the telephone (within 3 rings) in a friendly and courteous manner.
• Explains all required paperwork, tests, products and services.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs and consults with Optician, Managing Doctor or Retail Management when necessary.
• Shows patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and customer volume.
• Identifies situations involving unsatisfied customers and acts quickly for resolution.
• Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
• Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact lens orders, processes shipments and properly submits invoices for payment.
• Operates the POS system terminal, inputting customer/patient and prescription information with accuracy and attention to detail.
• Operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
• Explains to customers “One Hour” processing and expected delivery times.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with company‑provided guidelines.
• Maintains a safe working environment for all associates and patients.
• Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point‑of‑purchase materials.

Retail

• Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budget.

Doctor’s Office

• Performs all pre‑examination testing with accuracy and attention to detail; explains all measurements and answers any questions the patient may have.
• Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
• Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the optometrist as needed.

Basic Qualifications

• High school graduate or equivalent.
• Strong customer service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Preferred Qualifications

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Pay Range

$18.90 – $23.68 per hour.

Benefits

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Compensation & Bonus

In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package.

Application & Equal Opportunity Statement

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with tribal law.