Legal Claims Assistant II

Intact; Calgary; Hybrid; CAD 59,300 - 72,500; Full time

Benefits offered by this job

Hybrid work model

Additional days off

Wellbeing benefits

Employee share plan

Job summary

Intact is seeking a Legal Claims Assistant II to join our growing Calgary team. The role provides administrative support to lawyers, manages calendars, drafts correspondence, and handles pleadings while upholding our service standards.

You will collaborate with assigned lawyers, manage workflow, schedule appearances, and help clients with case progress. The position requires 3–5 years in insurance defence litigation and strong MS Office skills.

Qualifications

• College diploma in legal office administration or law-related field, or equivalent experience.
• 3–5 years in insurance defence litigation.
• Advanced knowledge of Microsoft Office Suite.
• Strong document management and ability to learn Intact software including iManage.
• Excellent attention to detail and proofreading skills.
• Ability to prioritize and organize with discipline.
• Excellent communication, listening, interpersonal and customer service skills.
• Ability to work in a team or independently and exercise sound judgment.
• Familiarity with the Rules of Civil Procedure.
• Eligible to work in Canada; no prior Canadian work experience required.

Responsibilities

• Provide administrative support: scheduling meetings, drafting correspondence, preparing pleadings and trial binders.
• Implement a diary system to manage the lawyer's practice.
• Partner with lawyers to manage workflow, appearances, calendars and deadlines.
• Assist clients to schedule appointments and communicate case progress.
• Review and manage documents with software; ensure electronic filing is up to date.
• Support assistants, clerks, lawyers and management as needed.
• Dictation with high accuracy.
• Keep knowledge up to date through educational opportunities.
• Align performance with Intact's Success Factors.

Skills

Administrative support

Legal terminology

Dictation accuracy

Strong communication

Attention to detail

Time management

Interpersonal skills

Education

Legal office administration diploma

Law clerk certification

Equivalent education/experience

Tools

Microsoft Office

iManage

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary Range (but Not Limited To)

59,300 - 72,500

Annual Bonus Target, Based On The Base Salary, With a Potential Payout Of Up To Double The Target (subject To Personal And Company Performance)

7.5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About The Role

Weekly hours may fluctuate depending on business needs.

We’re looking for a Legal Claims Assistant II to join our growing team!

What You’ll Do Here

• Provide administrative support such as scheduling meetings, photocopying, drafting correspondence, preparing pleadings, creating and updating trial binders, etc.
• Implement an effective diary system to help manage the lawyer's practice
• Partner with assigned lawyers in managing workflow, scheduling appearances, monitoring calendars and meeting various deadlines
• Support clients to schedule appointments; exchange and obtain information and communicate case progress
• Review and manage documents with software programs, ensuring electronic filing is up to date
• Providing support to assistants, clerks, lawyers, and management
• Proficiency in dictation with a high degree of accuracy
• Update knowledge by participating in educational opportunities
• Accomplish organizational goals by living Intact's Success Factors

What You Bring To The Table

• College diploma from either a legal office administration or law clerk program, or any combination of equivalent education and experience
• Minimum of 3 to 5 years experience in the insurance defence litigation
• Advanced knowledge of Microsoft Office Suite
• Strong document management skills with the ability to learn and utilize Intact’s various software programs, including iManage
• Excellent attention to detail and proofreading skills
• Ability to prioritize and organize with a demonstrated disciplined approach to work
• Excellent communication, listening, interpersonal, and customer service skills
• Ability to work in a team or independently, exercise sound judgment and take initiative
• Demonstrate a disciplined approach to work
• Working knowledge of the Rules of Civil Procedure
• No Canadian work experience required however must be eligible to work in Canada

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We stride to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.