Legal Account Manager

goeasy Ltd.; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

RRSP match

Employee share purchase plan

Free company gym

Employee discounts

24/7 healthcare access

Customizable benefits

Training & mentorship

Birthday off

Job summary

goeasy Ltd. is seeking a Legal Account Manager to educate branches on recovery techniques and legal procedures while handling time-sensitive admin duties across the assigned region.

You will manage a revolving inventory, oversee communications through calls, texts, and emails, and drive legal actions including Small Claims Court processes with precision and confidentiality.

Qualifications

• 1-2 years of related experience in a similar role.
• 1-2 years Collections experience (Asset).
• Post-Secondary Education preferred (College or University).
• Full Driver's License with access to vehicle.

Responsibilities

• Educate branches in assigned region on recovery techniques, legal process and procedures.
• Stay organized and manage deadlines with required legal/administrative duties.
• Manage region’s revolving monthly PCO inventory to flag as pre-lit/legal.
• Manage recovery portfolio of written off loans through calls/texts/emails and legal actions.
• Proceed with legal action on delinquent accounts through Small Claims Court.

Skills

Verbal communication

Written communication

Interpersonal skills

Microsoft Office/SharePoint

Organization

Time management

Attention to detail

Multi-tasking

Independent work

Education

Post-secondary education

Tools

Excel

Word

Outlook

SharePoint

Job description

This posting is for an existing vacancy within our team.

Ourstate-of-the-artcontact center is the heartbeat of goeasy — proudly supporting oureasyfinancialandeasyhomebrands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy !

At goeasy , our people and culture are at the heart of everything we do — andwe’reproud to be recognized for it.We’vebeen named one of Canada’s Top Growing Companies , Greater Toronto Top Employers , andwe’rehonored to have received Canada’s Most Admired Corporate Cultures award.We’realso certified as a Great Place to Work® , recognized among the Best Workplaces for Women , and celebrated for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy ’ssuccess.

A day in the life of aLegal Account Manager:

• Educate all branches in assigned region as required on recovery techniques, legal process, and procedures.
• Staying organized and manage deadlines with all required legal and administrative duties
• Manage your region’s revolving monthly PCO inventory to review and flag as “pre-lit”/” legal”
• Manage recovery portfolio of written off loans through action and activity; Phone calls, text messages, emails, required legal action including service of legal documents
• Proceed with legal action on delinquent accounts through the Small Claim Court process

What we are looking for:

• 1-2 years of related experience in a similar role
• 1-2 years Collections experience (Asset)
• Post-Secondary Education preferred (College or University)
• Full Driver's License with access to vehicle
• Effective verbal, listening and written communication skills
• Exceptional organization and time management skills
• Ability to multi-task, self-motivate, and work independently
• Well versed in Microsoft Office/SharePoint (Excel, Word, Outlook)
• Ability to maintain confidential information
• Excellent interpersonal skills, and ability to work with people at various levels across the organization
• Detail oriented and demonstrated ability for accuracy

Additional Requirements for Internal Candidates:

• Must have been in your current role for 9 months.
• Have the endorsement / support of your current manager.
• Must not be currently under corrective action or within 6 months of any previous corrective action.
• Must be achieving or exceeding the required level of individual performance in your current role.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• State of the art office, with free Company Gym, Games Room
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.

If selected for an interview, salary will be discussed with Recruitment and will be determined based on the Tools for Success compensation framework.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.