Leasing Professional - Rancho Cucamonga, CA

greystar; Newport; Vor Ort; CAD 35.000 - 55.000; Vollzeit

Zusammenfassung

Greystar is seeking a leasing coordinator to manage sales, leasing, and renewal activities across a stabilized community. You will greet and qualify prospects, show apartments, process applications, and coordinate move-in packages while maintaining occupancy and resident satisfaction.

The role requires 1 year of sales experience and 2+ years in customer service, with on-site marketing and software tools usage. This position offers full-time hours and a dynamic team environment.

Qualifikationen

• 1 year of sales experience and 2+ years of customer service experience required.
• Proven ability to coordinate marketing, leasing, and renewal strategies.

Aufgaben

• Performs all sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospects, conducting tours and showing apartments, processing applications, credit checks, and preparing lease and move‑in packages.
• Inspects apartments prior to move‑in to ensure readiness and coordinates any repairs with maintenance.
• Monitors market conditions and competitors to inform strategy; develops short- and long-term marketing plans to sustain occupancy.
• Designs and executes marketing activities to drive traffic, including referrals, employer outreach, and internet marketing tools.
• Uses on-site management software (OneSite, Yardi, etc.) to track availability, leasing activity, and resident data.
• Ensures show units meet company standards and maintains show quality via inspections and upkeep requests.
• Follows up with prospects and new residents to confirm decisions and encourage renewals.
• Supports lease renewal program with letters, packages, and timely execution of renewal documents.
• Responds promptly to resident or owner questions, escalating issues as needed.

Kenntnisse

Sales experience

Customer service

Tools

OneSite

Yardi

Jobbeschreibung

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com .

JOB DESCRIPTION SUMMARY

This position is responsible for coordinating the community's marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to new residents, providing resident satisfaction throughout the term of the lease, and securing resident lease renewals.

JOB DESCRIPTION

Property Type: Stabilized

Unit Count: 272

Schedule: TBD, Both weekend days required; 9am-6pm *subject to change depending on business needs.

Requirements: 1 year of sales experience and 2+ years of customer service experience required.

Essential Responsibilities

• Performs all sales and leasing activities to achieve the community's revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
• Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
• Stays informed about current market and competitor conditions that may impact the community's occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community's established policies related to concessions, specials, and other programs to boost occupancy.
• Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
• Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
• Ensures that the community and show units meet the Company's standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community's maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
• Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
• Executes and performs activities in support of the community's lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
• Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).

Required Licenses or Certifications

• Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
• Incumbents must have valid driver's license to operate a golf cart on property.

Physical Demands

Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.

Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).

Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.

Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other