Leasing Coordinator

HyLand Properties; Abbotsford; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading property management firm is seeking a Leasing Coordinator to join their team in Abbotsford, BC. This full-time, in-office role involves answering tenant inquiries, scheduling property tours, and guiding prospects through the application process. Ideal candidates will have strong communication and organizational skills, with a background in customer service or hospitality preferred. HyLand offers competitive wages and a comprehensive benefits package, including extended health and dental.

Benefits

Extended health benefits

Dental benefits

RRSP plan

Qualifications

• Strong interpersonal and communication skills are essential.
• Organizational skills and attention to detail are required.
• Familiarity with Microsoft Office, especially Excel and Word.

Responsibilities

• Answer incoming calls, emails, and inquiries from prospective tenants.
• Schedule property tours with on-site staff.
• Guide prospective tenants through the application process.
• Maintain accurate records in property management software.
• Support building managers and leasing team.

Skills

Interpersonal skills

Communication skills

Organizational skills

Customer service

CRM software familiarity

Microsoft Office applications

Tools

Yardi Voyager

CRM software

Job description

HyLand Properties Group of Companies

Leasing Coordinator

At HyLand, your work has a meaningful impact. As part of our team, you’ll contribute to the mission of our shareholder, MCC BC—a global charitable organization serving communities in BC, across Canada, and around the world. We oversee the daily management and development of a diverse portfolio of multi-family rental properties.

This full-time, in-office role is based at our newly renovated location in Abbotsford, B.C.

Duties:

• Answering incoming calls, emails, and online inquiries from prospective tenants
• Scheduling property tours (virtual or in-person) with on-site staff
• Sharing information about HyLand Properties communities, suite features, pricing, and availability
• Asking questions to understand the prospect's needs and recommending the best fit
• Guiding prospective tenants through the application process
• Maintaining accurate records in property management software (CRMIQ, Yardi Voyager)
• Supporting building managers and leasing team in keeping property information up to date, including availability, promotions, and upcoming vacancies
• Supporting team goals such as occupancy targets, lead response times, conversion, and service quality standards
• Participating in tracking performance metrics (traffic, applications, closing ratio)
• Other related duties as assigned by the Leasing Manager

Required Qualifications:

• Prior experience in a call center environment, customer service, or hospitality is an asset but not required
• Friendly and professional, with strong interpersonal and communication skills (verbal and written)
• Able to work independently as well as part of a team
• Strong organizational skills and attention to detail
• Comfortable learning and using Yardi Voyager and CRM/leasing software
• Working knowledge of Microsoft Office suite applications, including Excel, Word, and Outlook
• Flexible schedule, able to work Saturdays
• HyLand offers competitive wages and benefits, including extended health and dental benefits, as well as an RRSP plan.

Please submit your cover letter and resume to [e-mail]