Lease Account Specialist

Birchwood Credit Inc; Winnipeg; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading credit service provider in Manitoba is seeking a Lease Account Specialist to join their Customer Service team. The ideal candidate will ensure exceptional customer service and provide credit counselling to clients, guiding them towards better credit solutions. Applicants should have strong communication skills, problem-solving abilities, and a valid driver’s license as the location is not accessible via public transportation.

Qualifications

• Clear credit and criminal background check.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Valid driver’s license and own transportation.

Responsibilities

• Ensure exceptional levels of customer service.
• Provide credit counselling to guide clients.
• Act as the main point of contact for customer resolutions.

Skills

Exceptional communication skills

Problem solving

Numerical aptitude

Computer literacy with Microsoft Office Suite

Empathy

Job description

Job Description

Job Description

Reporting Relationship : This position reports to the Customer Service Manager - Birchwood Credit Solutions Inc.

Job Summary

Come join the Birchwood Credit Solutions Customer Service team!

The Customer Service team is a critical component of the overall success of Birchwood Credit Solutions’ growing division. The Lease Account Specialist ensures exceptional levels of customer service are met while developing a strong understanding of client accounts, leading to payment solutions. Exercising proper judgment and discretion, the Lease Account Specialist provides credit counselling in an effort to guide clients in the right direction of improving credit. In this role, the successful candidate will be the main point of contact for resolutions on customer accounts.

Qualifications

• Clear credit and criminal background check
• Exceptional communication skills (in person, on the phone, written)
• Excellent problem solving and numerical aptitude
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Collections experience is not required, but considered a strong asset
• Proven ability to show empathy, and the desire to make positive changes in people’s lives
• Valid driver’s license and own transportation to work, as location is not on a bus route

Birchwood is Manitoba’s largest automotive retailer. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to :