Learning Facilitator

Rogers Communications, Inc.; Calgary; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company in Calgary is seeking a passionate Learning Facilitator to join their Customer Operations Learning Team. This role involves delivering impactful training programs for employees, both in-person and virtually, while fostering an engaging learning environment. Candidates should possess strong communication skills and familiarity with active learning techniques. Benefits include competitive salary, health and dental coverage, and opportunities for growth and development.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Paid time off for volunteering

Employee discounts and wellness programs

Qualifications

• Experience in field operations, especially within Rogers West.
• Flexible and adaptable to changing work environments.
• Willingness to travel up to 75%.

Responsibilities

• Deliver engaging training using diverse methodologies.
• Collaborate with business partners to develop programs.
• Coach and support new hires and existing employees.

Skills

Strong workshop facilitation skills

Excellent verbal and written communication skills

Proficient in active learning techniques

Ability to tailor learning solutions

Education

Post-secondary degree or diploma in Human Resources or related field

Certified Training Practitioner accreditation

Tools

Learning Management Systems

Job description

At Rogers, we put our customers first in everything we do! Our Field Operations team provides top‑notch service, connecting communities across Canada. We're seeking individuals who are passionate about technology, thrive in dynamic environments, and are ready to make a meaningful impact in the telecommunications industry. If you're ready to take on an exciting challenge and be part of a team that values innovation and excellence, consider the following opportunity.

Rogers is seeking a passionate and motivated Learning Facilitator to join the Customer Operations Learning Team. Reporting to the Learning Delivery Manager, this role involves delivering a variety of training programs, both in‑person and virtual, for new and existing employees, focusing on customer experience, technical skills, procedures, products, and systems. The ideal candidate is a strong communicator who thrives in fast‑paced, collaborative environments, embraces technology, and is committed to providing exceptional learning experiences. This position supports Rogers’s strategic initiatives by using advanced learning methodologies and may involve cross‑functional collaboration and special project assignments.

What you’ll do:

• Deliver engaging training using diverse methodologies, including in‑class facilitation, one‑on‑one coaching, and virtual instruction.
• Collaborate with business partners and cross‑functional teams to develop and implement programs, initiatives, and special projects.
• Analyze business needs, identify skill gaps, and design targeted learning solutions.
• Coach and support new hires and existing employees during training, monitoring performance, attendance, and role suitability.
• Manage administrative tasks such as learner enrollment, training setup, attendance tracking, and performance documentation.
• Conduct data collection and trend analysis of key performance indicators for operational reviews.
• Maintain up‑to‑date knowledge of products, processes, and procedures.
• Stay informed on industry trends and learning tools, with a willingness to innovate and adapt.
• Assess employee competencies to determine training needs.
• Perform other duties as required.

What you bring:

• Post‑secondary degree or diploma in Human Resources, Business, or a related field; or equivalent experience.
• Certified Training Practitioner accreditation (e.g., ATD, CTP) is an asset.
• Extensive experience in field operations, particularly within Rogers West.
• Strong workshop facilitation skills with experience in both classroom and virtual environments.
• Proficient in active learning techniques and adult learning principles, with the ability to apply them effectively.
• Excellent verbal and written communication skills.
• Solid understanding of organizational structure and internal dynamics.
• Demonstrated ability to build strong relationships and work collaboratively or independently to achieve results.
• Flexible and adaptable to changing work environments and schedules, including support for field operations.
• Skilled in multitasking, prioritizing, and maintaining composure under pressure.
• High level of integrity, confidentiality, and accountability.
• Ability to tailor learning solutions to meet client needs.
• Knowledge of workplace safety regulations.
• Willing to travel up to 75%.
• Able to pass and complete a Criminal and Credit check as well as a driver’s abstract.
• Ability to lift up to 100lbs, work at heights of up to 40 ft, and work in inclement weather.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus.
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering.
• Company matching contributions to charities you support.
• Rogers First: priority in applying to internal roles of interest.
• Wellness Programs: Homewood employee & family assistance program, Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions, Low or no‑cost fitness membership with access to virtual classes.

Our commitment to the environment and diversity:

• Work for an organization committed to environmental protection.
• Strong commitment to diversity and inclusion with employee resource groups supporting equity‑deserving groups, including People of Colour, 2SLGBTQIA+, and Indigenous Peoples.

Not sure if you should apply for this role? Talk to your Manager or your HR Business Partner.

We’ve established a set of internal hiring rules to help you find long‑term success at Rogers. Click here to access Your Career @ Rogers – Ground Rules and become familiar with the new requirements.

To protect our people, brand and assets, a pre‑employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and driver’s abstract may be required depending on the role.

In certain provinces (e.g. British Columbia) you are required to obtain and maintain a valid security worker licence to perform your position’s duties. If applicable, you must obtain the required licence and provide proof of satisfactory to the Company that you have obtained it on or before your start date.

Posting Type: Internal Candidates Considered
Hiring Manager: Eric Gibbs
Recruiter: Laurie Vermette
Salary Grade: 5
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 4950 47 Street NE (7812), Calgary, AB
Travel Requirements: Up to 75%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Bargaining Unit/Union: NON
Posting Category/Function: Field Operations & Maintenance
Referral Bonus Amount: $$0,00

To support career growth, collaboration, and high‑performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in‑person connection strengthens our culture and drives industry‑leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Location

Calgary, AB, CA

Edmonton, AB, CA

West Vancouver, BC, CA

Surrey, BC, CA

Vancouver, BC, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*Available for full‑time and part‑time permanent employees, some restrictions apply.

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