Learning Experience Manager

Curiouscore; Alberta; Hybrid; CAD 20,000 - 27,000; Full time

Job summary

A growing education consultancy is seeking a Learning Experience Manager in Johor Bahru. The position is hybrid, requiring two days in the office in Singapore. The role involves co-designing training programs and managing stakeholders. Candidates should have a Graduate Diploma and a minimum of 3 years in relevant fields such as program management or business analysis. Enjoy a generous benefits package including subsidies for learning, paid leave, and a discretionary annual bonus.

Benefits

WFH budget

Medical allowance

Mental Health Subsidy

Learning subsidy

Team offsite retreat

Free UX Design Course

Access to LinkedIn Learning

Paid annual leave

Self-care leave

Discretionary bonus

Company laptop

Travel opportunities

Qualifications

• Minimum 3 years of experience in business analysis or program management.
• Experience managing American or European clients.
• Proven background as an instructional designer.

Responsibilities

• Co-design training programs with instructors.
• Improve program quality in collaboration with operations.
• Manage stakeholders for relevant courses.

Skills

Business analysis

Program management

Stakeholder management

Communication skills

Instructional design

Problem solving

Adaptability

Education

Graduate Diploma and above

Job description

Job Type: Mid-level Individual Contributor

Job Function: Program Management and Curriculum Development

Academic Qualification: Graduate Diploma and above

Location: Johor Bahru only (candidates from other cities must be willing to relocate in 6 months)

Mode: Hybrid (Twice a week to SG and ocasional trip to KL)

Reports to: General Manager (SG & MY)

We are looking for an Learning Experience Manager to be based in JB (2 work in office days a week in Singapore). This role is equivalent to similar roles such as Instructional Designer or Curriculum Development Manager or Education Producer. 2 days work in office (Woodlands) and 3 days WFH. Role starts in Jan/Feb 2026.

Responsibilities

• Co-design our training programs and modules with our lead and guest instructors who are industry practitioners
• Work with the operations team to improve overall program quality that meets the pre-program, program and post-program service delivery standards, business and customer success metrics.
• Stakeholder management (Client & Instructor) primarily for our SCTP courses with Singapore Institute of Technology and Gen AI enterprise and public trainings
• Observing lectures and taking notes and feedback for our instructional quality improvement
• Apply critical, conceptual and systems thinking to improve the program delivery and logistics
• Clean up prepared lesson materials and ensure consistency in learning and assessment standards
• Collate and analyse feedback and reactions from the participants on presentations/workshops to highlight areas for improvement.

Side Responsibilities (Depending on candidate background)

• Teaching assistant support on certain modules and our design thinking or Gen AI workshops
• Pre-sales support as a learning experience consultant on enterprise projects
• Deployed to support Gen AI and technology consulting projects as a backend support
• Employee skills mapping and analysis
• Recruiting and building our local instructor network in Singapore and Malaysia

Preferred Skills and Qualifications

• A minimum of 3 years of full-time working experience in relevant fields e.g. business analysis, program management or project management
• Past experience in project, event or program management
• Past experience managing Singapore or European/American stakeholders
• Excellent written and communication skills
• Worked as an instructional designer in an adult training firm or higher learning institute
• Adaptability and problem solving skills
• Knowledge and interest in Business Analysis, Product Management and/or Gen AI
• Independent and curious problem solver
• Higher education qualification in teaching, education management and/or learning

Insurance and Benefits

• WFH budget (one-time)
• Insurance and Medical monthly allowance
• Annual Mental Health Subsidy for Therapy and Coaching (or Dental)
• Annual learning and self-development subsidy
• Quarterly Team Day offsite retreat
• Free UX Design Course (2-Day Intensive) and any short courses by CuriousCore
• Free access to LinkedIn Learning and Udemy courses that are beneficial to your duties.
• Hybrid work arrangement
• 14 days paid annual leave
• 4 days paid self-care leave a year
• Discretionary 13th month annual bonus + performance bonus (0.5 month to 1.2 month)
• A company work laptop will also be provided for your use
• All expense paid travel opportunities to JB (or KL) for work project stints

Competencies to be acquired:

• Project management and client success skills, through the lens of an education/training company that serves adult learners and enterprises in Malaysia (e.g. AIA) and Singapore (e.g. NTUC FairPrice Group).
• Curriculum Design and Development
• Program Management
• Learning Experience Evaluation
• Stakeholder Management
• Data Collection, Preparation and Analysis
• Learn to be an effective executive and team player through performance management frameworks like Agile principles. We constantly strive to be a high-performing team that puts our people and customers first.

* Note: Please share your favourite book in your application. Mid-career professionals with less than 6 months employment gap are welcome.