Learning & Development Coordinator

Sienna Senior Living; Markham; On-site; CAD 49,000 - 61,000; Full time

Benefits offered by this job

Competitive pay

Health & dental benefits

RRSP match

SOAR program

Employee share plan

Continuous learning

Diversity & inclusion

Job summary

Sienna Senior Living in Markham is seeking a Learning & Development Coordinator to support learning programs across the organization. You will partner with the Learning & Development team to deliver operational, logistical, and administrative support, ensuring an exceptional learning experience for all team members.

You will coordinate training events, prepare materials, manage LMS records, and generate reports, helping us cultivate happiness in daily life for residents and staff alike.

Qualifications

• Post-secondary degree/diploma in Instructional Design, Education or related field.
• 2 years’ experience in instructional design, training and/or Learning & Development support.
• Experience in health care or other highly regulated fields considered an asset.
• Familiarity with training tools, and Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, SharePoint, etc.).
• Ability to operate in a fast-paced environment with changing priorities and multi-project workload.

Responsibilities

• Coordinate scheduling of virtual and in-person training sessions, including room bookings, invitations, and attendance tracking.
• Manage LMS reports and learner records; troubleshoot user issues as needed.
• Prepare, print, assemble, and distribute training aids and learner materials.
• Support learning program evaluations and stakeholder communications.
• Upload courses and learning materials to the LMS and maintain materials for currency.

Skills

Instructional design

Training coordination

Learning & Development support

Education

Post-secondary degree/diploma in Instructional Design, Education or related field

Adult Learning Certificate (desirable)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

SharePoint

Outlook

Job description

At Sienna, we empower our team members across Ontario, British Columbia, Saskatchewan and Alberta to help our residents live the life they desire and deserve. Our purpose is simple: to cultivate happiness in daily life!

What Sienna Offers:

We aspire to cultivate an environment and culture where team members feel valued, heard and empowered to do meaningful work. We offer a number of programs and benefits that support team members’ financial, personal and professional needs:

• A competitive compensation and vacation package
• Employer Paid Health & Dental Benefits
• RRSP with Company Match
• Share Ownership and Reward Program (SOAR)
• Employee Share Purchase Plan with Company Match
• Continuous learning and growth so you have the skillset needed to succeed and take on new challenges
• A welcoming culture that values diversity and differing perspectives, experiences and beliefs

What You’ll Be Doing:

Reporting to the Manager, Learning & Development, the Learning & Development Coordinator supports in the smooth delivery of learning programs across the organization. This role partners with the Learning & Development team to provide operational, logistical, and administrative support, ensuring an exceptional learning experience for all team members.

The Learning & Development Coordinator partners to coordinate training events, prepare learning materials, execute training logistics, and maintain accurate records and reporting within the organization’s Learning Management System (LMS).

How You’ll Succeed:

• Coordinate the scheduling of both virtual and in‑person training sessions, including room bookings, meeting setup, invitations, email communication, training aids printed, and attendance tracking.
• Manage communication with participants, facilitators, and internal partners to ensure seamless delivery of learning events.
• Support stakeholders with logistical preparation for workshops, training sessions and development programs.
• Prepare, print, assemble, and distribute training aids, participant guides, job aids, and other learning materials.
• Support the Learning and Development team by formatting, proofreading, and organizing training content as required.
• Maintain inventory of training supplies and ensure materials are ready in advance of training sessions.
• Upload courses, training plans, and learning materials to the LMS.
• Generate, consolidate, and distribute LMS reports, tracking key metrics such as completions and participation.
• Maintain accurate learner records and support troubleshooting user issues within the LMS.
• Provide support in reporting and troubleshooting in the system as needed.
• Support the coordination of learning program evaluations, including collecting feedback and summarizing results.
• Assist in the monitoring of learning program timelines and follow-up tasks.
• Help ensure content stays current by flagging updates needed to training materials or LMS items, and tracking changes made.
• Contribute to departmental initiatives, team meetings, and special projects as assigned.

Who you are:

• Post-secondary degree/diploma in Instructional Design, Education or a related field
• Completion of Adult Learning Certificate is desirable.
• 2 years’ experience in instructional design, training and/or Learning & Development support.
• Experience in health care or other highly regulated fields considered an asset.
• Critical-thinking, problem-solving and analytical skills desirable.
• Ability to operate in a fast-paced environment with changing priorities, while working independently on multiple projects at the same time.
• Eagerness to explore and learn new technologies that advance learning and development programming.
• Familiarity with training tools, and experience working with Microsoft Suite (Word, Outlook, Excel, PowerPoint, SharePoint, etc.).
• Experience in event coordination and/or comfort with facilitating training considered an asset.

What you need to know:

• The salary range for this position is: $49,117 - $61,386.50
• This is an on-site position at our Shared Support office in Markham
• Any offer of employment will be conditional upon a criminal background and references check.
• This posting is for an existing position
• Sienna Senior Living may utilize artificial Intelligence to screen or assess applicants for this position.

Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.