Learning & Development Associate

Gallagher; Markham; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance company is seeking a Learning and Development Associate to provide administrative support for the team. The role offers flexibility in location and requires strong knowledge in commercial insurance. The ideal candidate will have at least 5 years of experience and strong project management and interpersonal skills. Competitive benefits and flexible work arrangements are offered.

Benefits

Flexible medical & dental coverage

Employee Stock Purchase Plan

Educational expense reimbursement

Discounted gym membership

Paid sick days & personal days

Qualifications

• Minimum of 5 years of directly applicable experience in commercial insurance brokerage.
• Strong technical knowledge of commercial insurance is essential.
• Exceptional organizational and time-management skills.

Responsibilities

• Maintain updates for Branch Workflows and Job Aids.
• Creating and distributing staff communications.
• Managing and tracking enhancement requests and UAT due dates.

Skills

Project management

Interpersonal skills

Time management

Communication skills

Technical knowledge of commercial insurance

Advanced proficiency in MS Office

Education

University degree or equivalent business experience

Tools

EPIC

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients’ risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

Arthur J. Gallagher Canada Limited is seeking a highly motivated and self‑driven professional to join our team as a Learning and Development Associate, National Operations. Reporting to the Vice President, Process Integration and Learning, this role is integral to providing administrative support for the Learning & Development team. The successful candidate will play a key role in supporting change management initiatives, ensuring training materials remain current, and contributing to the overall success of the Learning & Development Team.

This national role offers flexibility in location therefore the successful candidate does not need to reside in Ontario.

How you'll make an impact

• Maintain updates for Branch Workflows, Branch Job Aids, PowerPoint presentations and GCOE SOPs
• Creating and distributing staff communications under L&D guidance
• Maintain updates for Epic Quick Reference Guide
• Setting up and reviewing training clients
• Sending training follow‑up emails and post‑training surveys to staff
• Maintaining the training hours spreadsheet
• Marking training knowledge reviews and sending results to trainees under L&D guidance
• Updating training scripts under L&D guidance
• Assisting with staff inquiries from the L&D mailbox under L&D guidance
• Setting up the annual training calendar
• Managing and tracking enhancement requests, bug fixes, UAT due dates, and release dates for systems such as Epic, CSR24, CSP, PAT‑E, DMS, BPC, Workbench, Gallagher Submit, and Dashboard Reports
• Attending software‑related meetings to gain knowledge and perform required tracking
• All other duties as assigned

About you

• A university degree or equivalent business experience demonstrating the ability to achieve results
• A minimum of 5 years of directly applicable experience in commercial insurance brokerage
• Strong technical knowledge of commercial insurance is essential
• Familiarity with EPIC is considered an asset
• Proven ability to manage projects and deliver results within deadlines
• A motivated self‑starter capable of working independently with minimal supervision
• A positive attitude with the ability to view situations from multiple perspectives and apply strategic thinking
• Exceptional organizational and time‑management skills with the ability to handle competing priorities effectively
• Excellent verbal and written communication skills
• Strong interpersonal skills to build and sustain professional relationships at all levels of the organization
• Advanced proficiency in MS Office applications, including Excel, Word, PowerPoint and SharePoint
• Willingness and ability to travel as required
• A valid “G” driver’s license in good standing

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan

Other benefits include:

• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non‑conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.