Learning and Development Designer III
The Toronto-Dominion Bank (Canada)
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Job summary
The Toronto-Dominion Bank in Markham, Ontario is seeking an experienced Instructional Designer to design high-quality blended learning and performance solutions that support business priorities and people strategies.
You will manage multiple projects, ensure accessibility and inclusion, engage SMEs and stakeholders, and maintain evaluation plans to demonstrate impact across complex learning programs.
Qualifications
- Undergraduate degree required; postgraduate in Adult Learning & Development preferred.
- 5+ years of related experience in instructional design or L&D.
- Experience designing blended learning and performance solutions.
- Strong stakeholder engagement and SME collaboration.
Responsibilities
- Design/ contribute to learning programs, mapping content and scripts.
- Balance ILT, hands-on and e-learning approaches.
- Ensure accessibility and inclusion in all solutions.
- Lead multiple projects, monitor progress and updates.
- Develop evaluation plans to measure program impact.
Skills
Education
Job description
Work Location: Markham, Ontario, Canada Hours: 37.5 Line of Business: Human Resources Pay Details: $76,800 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Design high quality, multi-approach blended learning and performance solutions on a variety of learning projects that support business strategic priorities, enable people strategies and impact key business measures.
- Design/ contribute to the design of learning and development programs, including instructional frameworks, content mapping, prototypes or drafts, narrative scripts and storyboards in various delivery methods
- Demonstrate an understanding of business objectives to enable a blended development approach via design/ development / delivery / maintenance of a wide variety of learning and development solutions, programs and tools
- Recommend the most effective blend of instructor–led, hands–on, and web–based learning to be used in a given solution
- Implement and successfully deliver multiple concurrent projects of varying complexity, ensuring regular updates tracking tools
- Ensure learner accessibility and principles of diversity and inclusion in designing a variety of learning solutions, leveraging established standards and templates where possible
- Prioritize and manage own workload to meet SLA requirements for service and productivity
- Act as a Subject Matter Expert with both practical and technical expertise in all areas of instructional design and development for all learning approaches
- Deliver effective, planned and consistent SME and stakeholder engagement and deliverables, including regular and effective SME communications and updates, whether virtual or in person
- Ensure projects and learning solutions meet quality standards and achieve success criteria while managing scope, risks and stakeholder engagement, and problem resolution
- Ensure all learning solutions include both an appropriate evaluation & measurement plan and an agreed maintenance plan to enable both program impact and currency
- Provide subject matter expertise in design, including knowledge of external best practices, emerging trends, and vendors; maintains best practices in areas of design; stays current in learning consulting and program evaluation and measurement
- Take an enterprise approach to design, development, learning consulting and evaluation; ensures common content and learning structures are leveraged consistently and to the greatest extent possible, supporting customization of design only where there is a validated business need
- Protect the interests of the organization – identify and manage risks, and elevate non-standard, high risk transactions / activities as necessary
- Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
- Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
- Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships
- Act as a brand champion for your business area/function and the bank, both internally and/or externally
- Support medium to high complexity projects and initiatives
- Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
- Handle projects with a medium to high risk profile and medium complexity, which could include maintenance work
- Act as a subject matter expert within their own area of specialty or a resource for others
- Lead projects of moderate to complex risks and resource requirements; may lead end-to-end processes or functional programs
- Use a balance of theoretical and practical methods to set standards and to contribute to new solutions and standards against which others will operate
- Solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholders
- Typically reports to a Manager / Senior Manager
- Undergraduate degree
- Post graduate education in Adult Learning & Development preferred
- 5+ years related experience
- Certification in Instructional Technology/Human Performance Technology preferred
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.
Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
Learn more
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed.
You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec des employés ou des collègues qui ont besoin de services et de soutien dans une langue autre que le français.
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported.
We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific
We look forward to hearing from you!
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