Leader, Traffic Field Operations

City of Calgary; Calgary; On-site; CAD 120,000 - 170,000; Full time

Job summary

The City of Calgary is seeking a Leader, Traffic Field Operations to drive the installation and maintenance of traffic signs, markings and temporary controls. You will lead a unionized team in a safety-focused environment, coordinating staffing, equipment, and resources to ensure 24/7 service delivery.

You will recruit, develop and manage staff, set performance expectations, and monitor standards while controlling budgets and procurement.

Qualifications

• Bachelor / Diploma level leadership experience in a fast-paced, operational environment.
• Strong knowledge of traffic operations, signage, pavement markings and temporary traffic control.
• Experience with recruitment, employee development, performance management and disciplinary processes.
• Ability to coordinate resources and schedules to maintain 24/7 operational coverage.
• Proficient with work order systems (Infor Public Sector or similar) and MS Word/Excel.

Responsibilities

• Lead, supervise and support Traffic Field Operations employees, ensuring safety and compliance with collective agreements and policies.
• Plan, schedule and coordinate staff, equipment and resources for 24/7 coverage and responsive service.
• Lead recruitment, staffing, development, performance management and disciplinary processes.
• Set clear performance expectations, provide coaching and conduct reviews and training.
• Monitor service standards, practices and resource use; drive efficiency and risk management improvements.
• Promote a strong safety culture through inspections, meetings and investigations.
• Collaborate with internal and external partners to optimize operations and resolve issues.
• Manage budgets and expenditures; oversee material/equipment procurement and responsible resource use.
• Support environmental compliance through training and annual audits.

Skills

Leadership

Traffic operations

Planning & scheduling

Recruitment & development

Safety culture

Budget management

Communication skills

Driver's Licence

Education

2-year technical diploma

Job description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Leader, Traffic Field Operations, you will lead the teams responsible for the installation and maintenance of traffic signs, pavement markings and temporary traffic control devices along with sign manufacturing operations. You will provide operational and people leadership in a safety-focused, unionized environment while ensuring effective and reliable service delivery. Primary duties include:

• Lead, supervise and support Traffic Field Operations employees, ensuring work is performed safely and in accordance with collective agreements, corporate policies, procedures and applicable requirements.
• Plan, schedule and coordinate employees, equipment and other resources to maintain 24/7 operational coverage and respond effectively to planned and emerging service demands.
• Lead recruitment, staffing, employee development, performance management and disciplinary processes.
• Establish clear performance expectations, provide coaching and feedback, conduct performance reviews and coordinate employee training and development.
• Monitor operational objectives, service standards, work practices and resource use; identify and implement opportunities to improve service delivery, efficiency and risk management.
• Promote a strong safety culture through workplace inspections, conducting safety meetings, safety observations, incident investigations and timely corrective actions.
• Collaborate with internal and external participants to coordinate operations, resolve issues and achieve service objectives.
• Manage operational budgets and expenditures, coordinate material and equipment procurement and support responsible resource management.
• Support environmental compliance by ensuring employees receive appropriate training, direction and oversight by participating in monthly environmental inspections and annual audits.

Qualifications

• A completed 2 year technical diploma in a related field and at least 10 years of progressively responsible experience in traffic operations.
• Experience leading employees in a fast-paced, operationally focused and unionized work environment.
• Demonstrated ability to plan and coordinate employees, equipment, schedules and operational resources while managing changing priorities and short timelines.
• Experience with recruitment, employee development, performance management and disciplinary processes.
• Intermediate working knowledge of a work order management system, such as Infor Public Sector.
• Intermediate proficiency in Microsoft Word and Excel.
• A valid Class 5 Driver's Licence, or provincial equivalent, with no more than six demerits and no current suspensions or pending charges.
• Ability to obtain a City of Calgary operator's permit.
• Demonstrated problem-solving skills and the ability to assess operational issues, manage risk and make sound, timely decisions.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a time-sensitive operational environment.
• Strong written and verbal communication and interpersonal skills, with the ability to build effective working relationships and communicate expectations clearly.
• Success in this position requires: A collaborative and accountable leadership approach, sound operational judgment, and the ability to remain organized and make timely decisions in a dynamic environment. The successful candidate will build effective working relationships, communicate expectations clearly, support employee development, and balance safety, service delivery, workforce needs and responsible resource management.

Pre-employment Requirements

• Successful applicants must provide proof of qualifications.