Lead Trust & Safety Analyst

Match.com; Vancouver; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

A leading online dating organization is looking for a Lead T&S Analyst in Vancouver. This role requires 6+ years in analytics and expertise in SQL, focusing on data analysis and reporting within the Trust & Safety ecosystem. The successful candidate will improve metrics and collaborate with various teams to enhance performance. The company offers generous benefits including vacation, RRSP matching, and wellness programs, promoting a positive work environment with mentorship and professional development opportunities.

Benefits

Generous vacation and flex days

RRSP matching

Professional development budget

Match Group mentorship program

Extended health & dental benefits

Qualifications

• 6+ years of experience in analytics, SQL expert (4+ with Masters).
• Deep experience building and maintaining reports or dashboards.
• 3+ years of experience working with T&S, customer support or operations.

Responsibilities

• Analyze T&S data to produce actionable insights.
• Build and maintain automated reports for performance tracking.
• Collaborate with partners to define and improve operational metrics.

Skills

SQL expertise

Critical thinking

Collaboration

Data analysis

Education

Bachelor's degree in mathematics, statistics, computer science, or related field

Tools

Power BI

Tableau

Python

R

Databricks

Mode

Job description

Match Group's Evergreen & Emerging (E&E) organization is one of the world's leading online dating groups, home to a diverse and well-known portfolio that includes OkCupid, Match.com, Meetic, PlentyOfFish, Affinity, and more. Our team is based in Vancouver and works closely with other Match Group (NASDAQ: MTCH) brands like Tinder and Hinge. We love what we do and are motivated by the opportunity to make a positive impact on millions of people every day. We work hybrid on Tuesdays, Wednesdays, and Thursdays in our downtown Vancouver office, and remotely the rest of the week.

About the Role

The Lead T&S Analyst will support understanding the portfolio-wide T&S ecosystem. This role focuses on analyzing T&S data to produce clear, actionable insights and translating those insights into stories that are easy for non-technical audiences to understand. This will require building standardized metrics and robust infrastructure in a complex cross-brand business environment, and continued execution on short-term deadlines while supporting longer-term internal goals. Match Group, through its portfolio companies, is a leading provider of dating products available globally. Our portfolio of brands is designed to increase our users' likelihood of finding a meaningful connection. This is a unique opportunity to support reporting and analytics within the Match Group Central Trust & Safety organization. The team works closely with operations, product, and engineering to surface insights that help improve tools, processes, and outcomes for both members and internal teams. You will have mentorship and opportunities to grow your technical and analytical skills while contributing meaningfully to real, high-impact work.

How you will make impact:

• Be a leader with a point of view for the organization and the team, using data to constantly challenge and reshape our understanding of customer or moderator behavior and business performance.
• Help build towards more robust data infrastructure and tooling solutions
• Be a strategic partner by identifying high-impact analytical problems and finding innovative ways to tackle these problems
• Metric creation and standardization across the ecosystem that lead to broader product insights
• Build and maintain automated reports that are shared broadly for the Trust & Safety organization to track performance and highlight progress
• Partner with stakeholders across the portfolio to ensure reporting and metrics are ready to support new product launches and operational changes
• Act as a point of contact for sharing insights, helping amplify the voice of the member through data
• Analyze trends in support and Trust & Safety data to identify gaps, risks, or inefficiencies in current processes
• Collaborate with cross-functional partners to define, monitor, and improve operational metrics and reporting standards
• Take ownership of analyses from initial question through final insight, following through to ensure findings are clearly understood and actionable
• Manage multiple requests and priorities in a fast-moving environment while maintaining attention to detail
• Mentor other analytics team members, and be willing to both get your hands dirty or advise in a variety of different projects

We may be a Match if:

• You have completed your Bachelor's degree in mathematics, statistics, computer science, or a related field
• You have 6+ years of experience in analytics, and consider yourself a SQL expert (4+ with Masters)
• Deep experience building and maintaining reports or dashboards in tools like Power BI, Tableau, or similar visualization platforms
• You have 3+ years of experience working with T&S, customer support, or operations team
• Moderate experience with programming languages such as Python or R, and similar experience with tools such as Databricks or Mode
• Basic experience with version control tooling such as Git or DBT
• You can think critically, troubleshoot issues, and stay composed when things do not go as planned
• You communicate clearly and confidently, both in writing and in conversations with stakeholders
• You enjoy working collaboratively and are comfortable partnering closely with operations, product, and analytics teams
• You have a scrappy mindset and can thrive in messy data or ambiguous environments

Why Match Group?

Our mission is simple - to help people find love and happiness! We love our employees too and understand the importance of all life's milestones. Here are some of the benefits we are proud to offer:

• Generous vacation, flex days, professional development days
• RRSP matching, and employee stock purchase plan
• Professional development budget and unlimited access to Udemy from day one
• Match Group mentorship program
• Parental leave top up and fertility preservation benefits
• Extended health & dental benefits from day one
• Corporate ClassPass membership and other wellness benefits
• And many more on our careers page

We are proud to be an equal opportunity employer and we value the rich dynamics that diversity brings to our company. We do not discriminate on the basis of race, religion, color, creed, national origin, ancestry, disability, marital status, age, sexual orientation, sex (including pregnancy and sexual harassment), gender identity or expression, uniformed service or veteran status, genetic information, or any other legally protected characteristic. Period.

If you require a reasonable accommodation to participate in the hiring process - such as during pre-employment testing or interviews - please indicate "Yes" in the accommodation request field. We'll reach out to discuss your needs if you're selected for the interview stage.