Lead the Voice-of-Customer Engine for Growth

Kaseya Limited; Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

Kaseya Limited is seeking a senior user researcher, product manager, or strategist to architect a scalable voice-of-customer engine and personally run discovery when required. This role operates with executive sponsorship and has the room to build a new capability from the ground up.

The role partners across Product and Go-To-Market to ensure roadmap bets are grounded in real customer needs, translating insights into sharper positioning and growth decisions.

Qualifications

• 8+ years in Product Management, Strategy, Customer or User Research, or Insights, or a comparable role centered on getting to customer truth and putting it to work.
• Fluent across qualitative and quantitative methods, including discovery and usability interviews and surveys.
• Experience embedding in product discovery, informing roadmap prioritization, and building or scaling a research capability.

Responsibilities

• Build the rapid voice-of-customer engine and stand up a repeatable process to reach customers and prospects in days or weeks.
• Own panels and channels to reach MSP and Direct IT customers and end users for discovery and usability interviews.
• Partner with Product and GTM to drive decisions that matter and translate customer truth into roadmap bets.
• Turn raw input into decision-ready insights and strategy to inform senior leadership.
• Create frameworks, playbooks, and templates to scale customer research across Product and GTM.

Skills

Product management

Strategy

User research

Insights

Communication

Tools

Surveys

Experimentation

In-product research

Job description

Kaseya Limited is seeking a senior user researcher, product manager, or strategist to architect a scalable voice-of-customer engine and personally run discovery when required. This role operates with executive sponsorship and has the room to build a new capability from the ground up.

The role partners across Product and Go-To-Market to ensure roadmap bets are grounded in real customer needs, translating insights into sharper positioning and growth decisions.