Lead Technician - Full Time

Socket.dev; Calgary; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive hourly rate

Gear discounts

Extended health and dental

Paid time off

Outdoor excursions

EDP gear rental

Mental health support

Training and knowledge

Growth opportunities

Job summary

MEC is seeking a skilled Bicycle Mechanic to assemble, repair and tune bicycles following MEC's safety guidelines. You will mentor frontline staff, train on repair processes, and support ski-binding work in winter—ensuring sustainable practices throughout every job.

You’ll help members with expert advice, helping them select gear and accessories with confidence. Behind the scenes and on the shop floor, you’ll organize inventory, perform diagnostics, and maintain MEC standards of quality.

Qualifications

• Minimum 1 year of work experience as a Bicycle Mechanic in a bicycle shop.
• Fluent with bicycle parts terminology and service techniques.
• Ability to build a bicycle during the hiring process.
• Proficient computer skills using D365 systems.

Responsibilities

• Provides member service according to SERVE standard on the shop floor.
• Keeps the workspace organized, safe, clean, and efficient.
• Assembles bicycles within MEC standards.
• Performs basic repairs: wheel true, drivetrain adjustments, bottom bracket/ headset work.
• Installs and maintains bicycle parts and bike accessories.
• Diagnoses bicycle issues and suggests solutions.
• Mounts bindings to MEC safety standards and performs ski repairs.
• Ensures final inspection and quality assurance meet MEC standards.
• Completes documentation and performs administrative duties.
• Books in bicycles for mechanical work with accurate notes.
• Sourcing parts per MEC standards and managing inventory.
• Tracks hours and maintains productivity standards.
• Follows loss prevention policies.
• Performs other duties as needed based on business needs.

Skills

Parts terminology

Service techniques

Parts compatibility

Bicycle building

D365 software

Tools

D365

Job description

The Role

You assemble, maintain and repair bicycles within MEC's productivity, quality and safety guidelines. Mentor and train frontline staff about bike repair processes and procedures. You do all repairs with MEC sustainability principles in mind. In the winter, bike mechanics help in our ski shop, so you'll also install, adjust and repair ski bindings and skis.

You help members get great gear, with the industry-leading advice they need to feel inspired about their activity. You work behind the scenes and on the frontline to organize inventory and get members the products they need.

You talk with members about our products. You have in-depth knowledge and love sharing personal recommendations. You have an affinity for helping people of all skill levels find the right product.

Responsibilities and Duties

• • Provides member service according to SERVE standard, in shop/sales floor as required
• • Keeps the working space organized, safe, clean, and efficient
• • Bicycle Building: Assembles bicycles within the MEC standards
• • Completes basic repairs, but not limited to, wheel truing, internal cable routing, drive train adjustment, bottom bracket and headset selection and installation, all within quality guidelines and time standards established by MEC
• • Installs and maintains all parts related to the proper function of a bicycle.
• • Installs and maintains bike relates accessories such as fenders, racks, bottle cages
• • Provides support in diagnoses of issues relating to the function of a bicycle and suggest solutions to problems members are having.
• • Able to mount bindings to MEC Safety Standards
• • Complete ski repairs to MEC standards
• • Ensures the final inspection and quality assurance of new and repaired bikes meets or exceeds MEC standards.
• • Fulfills necessary documentation and performs other administrative duties according to MEC standards
• • Excellent written communication skills for booking in bicycles for mechanical work
• • Sourcing parts as per MEC standards for work orders
• • Inventory management and data entry
• • Tracks hours worked within each function of bike shop
• • Maintain MEC specified productivity standards
• • Adheres to all loss prevention policies and procedures.
• • Other duties as assigned based on business needs

What do we offer?

• • Competitive hourly rate and clear pay increase program.
• • Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
• • Extended health and dental plans for you and your eligible immediate family members (for applicable employment Statuses)
• • Paid time off each year to enjoy an outdoor activity of your choice.
• • Opportunities to join outdoor excursions with other MEC staffers.
• • Equipment Demonstration Program (EDP) – gear rental program.
• • Support for that big, expedition style adventure that you have been dreaming of.
• • Access to confidential mental health support, and other work/life support services at no cost to you.
• • Training and product knowledge.
• • Growth opportunities.

Qualifications

• • Minimum 1 year of work experience as a Bicycle Mechanic in a bicycle shop
• • Availability as per MEC availability guideline based on status.
• • Demonstrate Fluency in parts terminology, service techniques and parts compatibility
• • Demonstrate the ability to build a bicycle in the hiring process
• • Proficient computer skills utilizing D365 systems

Physical Requirements

• • Must be able to sit, stand, walk, lift, carry, reach, push, and pull for extended periods of time
• • Ability to lift up to 50 pounds.
• • Ability to climb ladders.
• • Fine motor skills and dexterity