Lead Solution Engineer, ECS, Public Sector

Salesforce Partner Canada; Toronto; On-site; CAD 110,000 - 150,000; Full time

Job summary

Salesforce Canada is seeking an exceptional Solution Engineer for the Public Sector ECS team in Toronto. You will present Salesforce solutions, weaving business requirements with technology, and drive wins by addressing customer needs and overcoming technical objections.

This role requires 5 years of CRM-related solution engineering experience, knowledge of AI tools, databases, web tech, and cyber-security, plus strong communication and cross-functional collaboration.

Qualifications

• 5 years experience as a solution/sales engineer for a CRM company or similar technology.
• Experience with AI tools, databases, web tech and cyber-security.
• Excellent written, verbal and interpersonal communication.
• Ability to work in cross-functional teams.
• Public sector experience in Canada/US is a plus.

Responsibilities

• Understand customer goals and map those back to the Salesforce product portfolio
• Design, build, and demonstrate innovative solutions to address these challenges
• Present Salesforce technology infrastructure, including deep familiarity with hardware, software, networking and security stack
• Participate in product, sales, technical training and certifications to maintain knowledge
• Attain quarterly and annual objectives defined collaboratively with management
• Respond effectively to RFIs/RFPs
• Active participation in a fast-paced, team-selling environment

Skills

Oral communication

Written communication

Presentation skills

Interpersonal skills

Cross-functional teamwork

Tools

AI tools knowledge

Relational databases

Web technologies

Cyber-security

Job description

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Description

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

We are looking for exceptional candidates to join the Public Sector ECS Solution Engineering team. The ECS business is the highest performing, highest growth team in Public Sector. As part of the Salesforce Public Sector business unit, we provide PaaS and SaaS cloud solutions to Canadian and US State and Local customers. The Solution Engineer is responsible for presenting our solutions based on the customer’s business and value drivers, seamlessly weaving technology, capabilities and business requirements into every customer presentation. The Solution Engineer is responsible for securing the technical and functional win in every opportunity by addressing the customer’s business requirements and removing all technical objections throughout the sales cycle. To accomplish this, the Solution Engineer must partner closely with Sales and have technology and sales acumen to drive meaningful discovery to undercover current and future state business requirements, develop a technical sales strategy, configure and demonstrate the solutions that address these requirements while focusing on business value.

Prior experience with Customer Relationship Management technology and enterprise selling in a customer-facing role is highly desirable. But equally important is self-drive and motivation to learn new technologies and industries. Solution Engineers are master storytellers; they take complex pieces of technology and explain them in an intuitive and compelling way.

Responsibilities

• Understand customer goals and challenges and map those back to the Salesforce product portfolio


• Design, build, and demonstrate innovative solutions to address these challenges


• Present Salesforce technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack


• Participate in all appropriate product, sales, technical training and certifications to acquire and maintain the knowledge necessary to be effective in the position


• Attain quarterly and annual objectives defined collaboratively with management


• Respond effectively to RFIs/RFPs


• Active participation in a fast-paced high-energy market segment and balance multiple projects in a team-selling environment

Minimum Qualifications

• 5 years experience as a solution/sales engineer for a CRM company or similar technology


• Knowledge of AI tools, related applications, relational database, web technology and cyber-security


• Solid oral, written, presentation and interpersonal communication skills


• Ability to work as part of a cross-functional team to solve technical problems

Preferred Qualifications

• Canadian and/or US Public Sector industry experience


• Familiarity with Salesforce technology


• Familiarity with Government Cloud Compliance standards and certifications


• Work Location: Toronto