Lead, Software Engineer (Implementations)

Broadridge Financial Solutions; Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

Broadridge Financial Solutions is seeking an Implementation Consultant to join the Conversions Team. You will support client onboarding and migration activities through test, UAT, and go-live phases, working closely with clients and internal teams.

The role combines technical implementation, environment coordination, and delivery excellence, with a focus on successful setup, testing, migration, and handover to live operation.

Qualifications

• Experience in an implementation, conversion, onboarding, deployment, or technical support role.
• Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders.
• Experience managing activities across test, UAT, migration, and go-live phases.
• Strong problem-solving skills with the ability to triage defects and coordinate resolution.
• Good understanding of environment management, application deployment, and release coordination.
• Ability to work in a structured way using runbooks, checklists, and implementation plans.

Responsibilities

• Manage environment setup, configuration, and connectivity for client implementations
• Coordinate deployment of application components and data into test environments
• Support and manage client UAT cycles, including planning, tracking, and issue resolution
• Triage defects raised during testing and coordinate with internal technical teams to drive resolution
• Organise and coordinate additional releases into test environments as required
• Obtain client acceptance and support progression through implementation milestones
• Manage data migrations, including dry runs and preparation for production cutover
• Set up and validate environment monitoring
• Execute and support go-live runbooks during implementation cutover
• Coordinate handover to Client Services / BAU support following successful deployment
• Act as a point of contact between the client and internal teams throughout the conversion lifecycle
• Ensure implementation activities are documented clearly and tracked to completion

Skills

Implementation

Conversion

Onboarding

Deployment

Technical support

Client-facing

UAT

Go-live

Runbooks

Stakeholder management

Tools

Bash

KornShell

XML

IBM MQ

SFTP

Job description

Implementation Consultant – Conversions Team

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. We are seeking an Implementation Consultant to join the Conversions Team, supporting client onboarding and migration activities through test, UAT, and go-live phases.

This role combines technical implementation, environment coordination, and client-facing delivery, ensuring successful setup, testing, migration, and handover of solutions into live operation. The successful candidate will work closely with clients, internal delivery teams, and support functions to manage environments, coordinate releases, triage issues, oversee migration rehearsals, and support production go-live.

Key Responsibilities

• Manage environment setup, configuration, and connectivity for client implementations
• Coordinate deployment of application components and data into test environments
• Support and manage client UAT cycles, including planning, tracking, and issue resolution
• Triage defects raised during testing and coordinate with internal technical teams to drive resolution
• Organise and coordinate additional releases into test environments as required
• Obtain client acceptance and support progression through implementation milestones
• Manage data migrations, including dry runs and preparation for production cutover
• Set up and validate environment monitoring
• Execute and support go-live runbooks during implementation cutover
• Coordinate handover to Client Services / BAU support following successful deployment
• Act as a point of contact between the client and internal teams throughout the conversion lifecycle
• Ensure implementation activities are documented clearly and tracked to completion

Required Skills & Experience

Core Skills

Experience in an implementation, conversion, onboarding, deployment, or technical support role

Strong client-facing skills with the ability to communicate clearly with technical and non-technical stakeholders

Experience managing activities across test, UAT, migration, and go-live phases

Strong problem-solving skills with the ability to triage defects and coordinate resolution

Good understanding of environment management, application deployment, and release coordination

Ability to work in a structured way using runbooks, checklists, and implementation plans

Technical Skills

Working knowledge of Linux Scripting experience with Bash and/or KornShell

Familiarity with XML

Understanding of IBM MQ

Understanding of SFTP

Advantageous / Desirable Experience

Experience with any of the following would be a strong advantage: TeamCity, Perforce, GitHub, Jenkins, Nexus, Geneos Monitoring

Key Attributes

Organised and delivery-focused

Comfortable working across multiple workstreams and deadlines

Strong stakeholder management and client interaction skills

Able to work calmly under pressure, particularly during testing and go-live periods

Detail-oriented with a strong focus on quality and completion

Proactive and hands-on approach to issue management and resolution

Typical Deliverables

• Environment setup and connectivity readiness
• Test environment deployment coordination
• UAT tracking and defect triage logs
• Release schedules for test cycles
• Migration plans and dry run execution
• Monitoring setup and validation
• Go-live runbooks and cutover support
• Handover documentation to Client Services

Ideal Background

• Software implementation
• Client onboarding or migration projects
• Technical operations or application support
• Release or environment coordination
• Financial services or enterprise systems delivery environments

Compensation

Salary Range: CAD $110,000 – $160,000. Compensation may vary depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location.

AI Disclosure

No AI or automated tools are used in the screening or assessment of applicants for this role.

Vacancy Disclosure

This posting is for an existing and currently open position within Broadridge.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks: Employment verification, Education verification, Credit inquiry, Canadian criminal record check.

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodation during the recruitment process, please notify our recruitment team.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

Broadridge Overview

Broadridge Financial Solutions (NYSE: BR) is a global technology leader with trusted expertise and transformative technology, helping clients and the financial services industry operate, innovate, and grow. We power investing, governance, and communications for our clients – driving operational resiliency, elevating business performance, and transforming investor experiences. Our technology and operations platforms process and generate over 7 billion communications annually and underpin the daily average trading of over $15 trillion in equities, fixed income, and other securities globally. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 15,000 associates in 21 countries.

We are committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.

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