Lead Site Reliability Engineer and AI Ops, GFT

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A major financial institution in Toronto is looking for a skilled DevOps/SRE Engineer. In this role, you will provide technical support, manage production issues, and streamline deployments in a collaborative team setting. The ideal candidate has extensive experience with DevOps tools, strong problem-solving abilities, and excellent communication skills. This position offers competitive salaries and a focus on work-life balance.

Benefits

Comprehensive Total Rewards Program

Flexible work/life balance

World-class training program

Qualifications

• 8+ years of professional experience as a DevOps/SRE Engineer.
• Experience with RedHat Linux OS, Windows, Cloud tools.
• Strong problem-solving skills and excellent communication.

Responsibilities

• Provide technical support for enterprise’s gen AI tools.
• Manage and troubleshoot issues in production environments.
• Collaborate with teams to deploy new features.

Skills

RedHat Linux OS

Windows

Cloud tools

DevOps tools

Problem-solving

Communication

Database knowledge

GenAI concepts

Education

Bachelor's degree in Computer Science or related field

Tools

Git

Docker

Jenkins

Kubernetes

Ansible

OpenShift

Job description

Job Description

What is the opportunity?

Are you a talented, creative, and results-driven professional who thrives on delivering high-performing applications? Come join us!

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

What will you do?

• Provide technical support for enterprise’s gen AI tools like Functions assist and other digital products in the portfolio
• Manage, monitor and troubleshoot issues in production environments
• Collaborate with the development team to understand the architecture and design of these systems.
• Monitor system performance and troubleshoot issues to ensure optimal functionality.
• Implement automation tools and frameworks to improve operational efficiency.
• Develop and maintain documentation on system procedures and troubleshooting guides.
• Collaborate with cross-functional teams to ensure seamless deployment of new features and updates on cloud as well as Linux systems.
• Debug and resolve ETL job issues and other data issues
• Implement backup, recovery, and disaster recovery for the systems
• Participate in on-call rotations to provide 24/7 support for critical production systems.

What do you need to succeed?

Must have

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 8+ years of professional experience as a DevOps/SRE Engineer or similar role in software development and system administration.
• Experience with RedHat Linux OS, Windows, Cloud tools
• Knowledge of DevOps tools like Git, Docker, Jenkins, and Kubernetes.
• Strong problem-solving skills with an investigative mentality and a proactive approach.
• Excellent communication skills with the ability to explain complex technical concepts to a non-technical audience.
• Working knowledge of database - Postgres, Microsoft SQL etc.
• Experience with DevOps and cloud tools like Ansible, Jenkins, Helios, OpenShift etc.

Nice to have

• GenAI skillsets - concepts understanding, embeddings, ML, Ops knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Agile Methodology, Group Problem Solving, IT Systems Integration, Organizational Leadership, Product Services, Software Development Life Cycle (SDLC), System Applications, System Integration Testing (SIT), Systems Software

Additional Job Details

Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: TECHNOLOGY AND OPERATIONS

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-11-21

Application Deadline: 2025-12-12

Note

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above.

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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