Lead, Reliability Engineering

Bank of Montreal; Toronto; On-site; CAD 122,000 - 212,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

Bank of Montreal is seeking a high-impact Lead, Technology Support & Reliability Engineering to drive a shift from reactive support to a fully engineered, AI-enabled reliability model for Commercial Banking platforms. You will lead L2/L3 teams, own major incidents, and steer a modernization program based on SRE, AIOps, and NoOps practices.

The role demands a strategic, results-driven leader who can build scalable automation, evolving the operating model, governance, and talent development to

Qualifications

• Cloud (AWS/Azure) and on-prem deployment experience.
• Deep observability experience, preferably with Dynatrace.
• Experience with incident, problem, and change management.
• Automation experience; Ansible a plus; strong AIOps mindset.

Responsibilities

• Lead L2 and L3 technology support and SRE teams across Commercial Banking platforms.
• Own major incident management, escalation, and recovery processes.
• Drive service stability, availability, and resiliency across the tech stack.
• Lead transformation toward a modern SRE-driven operating model with AIOps and NoOps.
• Build automated workflows and deployment pipelines; enable end-to-end service automation.
• Support cloud adoption and enhance proactive operational capabilities.
• Define and execute technology support strategy and operating model; governance and continuous improvement.

Skills

Observability

Incident management

Automation

AIOps

SRE/DevOps

Leadership

Agile

Tools

Dynatrace

Ansible

Job description

Application Deadline:09/03/2026Address:33 Dundas Street WestJob Family Group:TechnologyTransformation MandateThis role exists to fundamentally shift Commercial Banking technology operations from reactive support to an AI-enabled, engineering-driven reliability model at scale.The Lead will own the outcome of this transformation, challenging the status quo and driving a step-change in automation, observability, and operational excellence.Role OverviewWe are looking for a high-performing, results-driven senior technology leader to take on the role of Lead, Technology Support & Reliability Engineering. This is a critical leadership position responsible for driving the reliability, resiliency, and modernization of technology platforms supporting Commercial Banking.The successful candidate will set the vision and lead the transformation of traditional support into a modern, engineering-led, highly automated operating model. This includes the aggressive adoption of Site Reliability Engineering (SRE), AIOps, and a forward-looking NoOps philosophy to reduce toil, increase automation, and enable self-healing, resilient systems at scale.This role demands a proven high performer who consistently owns the outcome, questions the status quo, and delivers measurable improvements in stability, efficiency, and engineering velocity.Key ResponsibilitiesReliability & Production Support LeadershipLead L2 and L3 technology support and SRE teams across Commercial Banking platformsOwn major incident management, escalation, and recovery processesDrive service stability, availability, and resiliency outcomes through the entire tech stack, including supporting functions such as infrastructure, helpdesk, data lake, etc.SRE, AIOps & NoOps TransformationLead the transformation toward a modern SRE-driven operating model incorporating AIOps and NoOps principlesDrive implementation of observability frameworks, predictive analytics, and event correlationEnable proactive operations through intelligent automation and predictive capabilitiesReduce operational toil through automation, self-healing systems, and intelligent workflowsEngineering & Automation EnablementShift teams from reactive support to engineering-led operationsBuild automated workflows and deployment pipelinesEnable end-to-end service automation and platform abstractionsSupport cloud adoption and improve proactive operational capabilitiesStrategy, Governance & Operating ModelDefine and execute technology support strategy aligned to enterprise and Commercial Banking prioritiesOwn and evolve the L2/L3 operating modelEstablish clear RACI and ownership models across engineering and operationsDrive governance, controls, and continuous improvementStakeholder & Delivery LeadershipAct as a senior technology executive and trusted advisorManage cross-functional dependencies across engineering and platform teamsLead large-scale strategic initiatives and transformation programsPeople Leadership & Talent DevelopmentBuild and lead high-performing teams with a strong culture of accountability and ownershipAttract, retain, and develop top engineering and SRE talentDrive a performance-oriented culture aligned to enterprise objectivesMentor and develop leaders capable of operating at scalePerformance Expectations & OutcomesReliability & Service StabilityReduce Major Incident volume (P1/P2) by 30–50%Improve Mean Time to Restore (MTTR) by 25–40%Deliver sustained improvements in service availability and resiliencyOperational Efficiency & AutomationEliminate 95% of manual operational toilIncrease automated incident resolution through AIOpsReduce human intervention in steady-state operationsObservability, AIOps & Predictive OperationsEstablish end-to-end observability coverageImplement event correlation, predictive alerting, automated triageImprove alert quality by reducing noiseOperating Model TransformationTransition to SRE-led modelDefine L2/L3 ownershipShift to proactive incident preventionTalent & Capability DevelopmentBuild high-performance engineering cultureIncrease productivity and engagementDevelop senior SRE capabilityQualifications & ExperienceRequiredBoth cloud (AWS/Azure) and on prem deployment and supportDeep observability experience is a must, preferably with some exposure to DynatraceExpertise in incident, problem, change managementDemonstrated success in automation (Ansible a plus) and AIOpsPreferredExperience with Agile methodologiesFinancial services experienceSRE/DevOps/platform engineering knowledgeITIL Foundations or betterLeadership ProfileHigh-performance, results-oriented mindsetOwns the outcome and challenges status quoStrategic thinkerStrong communicatorPassion for innovation and automationWhy This Role MattersThis role is central to transforming technology support into a modern, AI-enabled, highly automated reliability organization, impacting customer experience, operational risk, and delivery speed.Salary :$121,600.00 - $211,800.00Pay Type:SalariedThe above represents BMO Financial Group’s pay range and type.Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-RewardsAbout UsAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://jobs.bmo.com/ca/en .BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.