Lead Product Designer - Restaurant Product . OpenTable

Design Better Podcast; Toronto; Hybrid; CAD 135,000 - 165,000; Full time

Benefits offered by this job

Work from (almost) anywhere for up to

Mental health and well-being: SpringHe

Headspace subscription

Annual company-wide week off

Paid parental leave

Generous paid vacation + time off for

Paid volunteer time

Development Dollars

Leadership development

Access to on-demand e-learnings

Travel Discounts

Employee Resource Groups

20 days of paid time off

Private health and dental insurance

Life and Disability insurance

Job summary

OpenTable is seeking a Lead Product Designer for the Front of House / Table Management System (TMS) to drive design strategy and simplify complex workflows for a global user base. You will lead through craft and systems thinking, collaborating with product, engineering, and data partners to shape the future of our platform.

This role emphasizes balancing user needs with business goals, mentoring teams, and championing accessibility and trust in AI-powered features within a hybrid work model.

Qualifications

• Minimum of 5 years of professional experience in product design with a strong portfolio.
• Experience leading or contributing to the design of complex digital products across multiple teams.
• Exceptional visual and interaction design with a focus on systems thinking.
• Experience shaping AI-powered products or workflows with emphasis on user trust and accessibility.
• Experience designing B2B, hospitality, or data-dense web platforms.

Responsibilities

• Lead design for significant parts of OpenTable’s TMS, managing lifecycle from problem framing through delivery, designing for complex workflows while balancing usability, business goals, and technical constraints.
• Partner with engineering, product, research, and data teams to bridge design intent with front-end implementation, preserving quality and accessibility across web and native platforms.
• Using strong judgment and sharp skills to evolve the TMS experience by thoughtfully integrating AI workflows into both the product development process and the user experience.
• Advocate for our restaurant operators by using research, data, and customer feedback to uncover design opportunities, shape product priorities and evaluate impact.

Skills

Product design

AI workflows

Systems thinking

B2B hospitality platforms

Leadership

Job description

Full-time Late Career (9+ years) Product Design

About this role

This hybrid role requires working in the office two days per week.With millions of diners, 70,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the Job

OpenTable is an industry leader in hospitality, dedicated to helping restaurants worldwide manage capacity, improve operations, and increase revenue. We are seeking a Lead Product Designer to join our Front of House / Table Management System (TMS) team to drive design strategy and simplify complex workflows for a global user base. You will lead through craft and systems thinking, collaborating closely with product, engineering, and data partners to shape the future of our platform. By balancing user needs with business goals, you will ensure our tools empower restaurant partners to deliver outstanding diner experiences.

Responsibilities

• Lead design for a significant parts of OpenTable’s TMS, managing the lifecycle from problem framing through delivery, designing for complex workflows while balancing usability, business goals, and technical constraints.
• Partner with engineering, product, research, and data teams to efficiently bridge design intent with front-end implementation, preserving quality and accessibility across web and native platforms.
• Using strong judgment and sharp skills to evolve the TMS experience by thoughtfully integrating AI workflows into both the product development process and the user experience.
• Advocate for our restaurant operators by using research, data, and customer feedback to uncover design opportunities, shape product priorities and evaluate impact.

Minimum Qualifications

• Minimum of 5 years of professional experience in product design with a strong portfolio demonstrating expertise in designing and shipping digital products and platforms.
• Experience leading or significantly contributing to the design of complex digital products across multiple teams.
• Exceptional visual and interaction design skills with a focus on systems thinking and problem-solving.
• Experience shaping AI-powered products or workflows, utilizing AI as a core medium for problem-framing and prototyping while maintaining a strong perspective on human judgment, user control, accessibility, transparency, and trust.
• Experience designing B2B, operational, hospitality, or data-dense web platforms used by repeat professional users.

Preferred Qualifications

• Background or demonstrated passion in the restaurant, hospitality, or dining industry.
• Experience building or evolving product experiences from early stage to maturity.
• Demonstrated ability to influence roadmaps and decision makers as a strategic communicator and collaborator with peers and senior leadership.
• Experience mentoring product designers and fostering inclusive, collaborative design system practices.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
• Company-paid therapy sessions through SpringHealth
• Company-paid subscription to Headspace
• Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth:
• Development Dollars
• Leadership development
• Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office two days a week—giving employees the best of both worlds: in-person collaboration and flexibility.

The expected range of compensation for this position based in Toronto, Canada, including commission and/or bonuses, is $135,000-$165,000 CAD. There are a variety of factors that go into determining a compensation range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.