Lead Prime Services App Support & Incident Excellence

Scotiabank; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading bank in the Americas is seeking a Senior Manager Application Support in Toronto. This role involves managing application support teams, serving as a liaison during production incidents, and creating standardized reporting. Candidates should have over 5 years of experience in capital markets application support and strong technical skills. The position offers a dynamic work environment focused on diversity, equity, and inclusion.

Benefits

Competitive Rewards program including bonus and benefits

Flexible vacation

Tuition assistance

Community engagement opportunities

Qualifications

• 5+ years experience in managing capital markets application support teams.
• 5+ years of experience in capital markets application support.
• Solid knowledge of technology tools required of app support teams.

Responsibilities

• Manage application support teams across Prime Services systems.
• Serve as a liaison with business staff during production incidents.
• Create standardized reporting for senior management.

Skills

Managerial skills

Technical skills

Analytical skills

Communication skills

Education

Undergraduate degree in business administration, computer science or related field

Tools

SQL

ServiceNow

Microsoft Business Intelligence

Excel

Job description

A leading bank in the Americas is seeking a Senior Manager Application Support in Toronto. This role involves managing application support teams, serving as a liaison during production incidents, and creating standardized reporting. Candidates should have over 5 years of experience in capital markets application support and strong technical skills. The position offers a dynamic work environment focused on diversity, equity, and inclusion.