Lead Piercer (Part-Time)

Mejuri; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus

Tip potential

Benefits

Flexible roles

Relocation flexibility

Job summary

Mejuri is seeking a Piercing Lead to drive customer experiences in the Mejuri Piercing Studio across markets. You will oversee studio operations, ensure safety and hygiene, and uphold Mejuri’s standards while mentoring peers and collaborating with Store Services and management.

You will promote piercing services, engage with clients, and help grow the studio’s clientele, with flexibility for full-time or part-time roles and potential relocation to other markets.

Qualifications

• Proven ability to oversee a piercing studio and ensure safety and high-quality customer experiences.
• Experience mentoring peers and collaborating with store services teams.
• Comfort with promoting services including piercing, engraving, and related offerings.

Responsibilities

• Oversee the piercing studio operations and work with Store Manager and Store Services team.
• Maintain health and safety standards and cleanliness of the studio, including waste handling.
• Lead by example on customer service and Mejuri’s selling standards and processes.

Skills

Piercing expertise

Customer service

Safety and hygiene

Team leadership

Retail sales

Job description

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression.

Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long‑term vision.

The Role:

At Mejuri, we’re not your run-of-the-mill piercing studio—we’re a vibrant community of artists, explorers, and jewelry enthusiasts. As we expand our reach across Canada, the US, UK, and Australia, we’re embarking on an exhilarating journey, and we want you to be part of it!

As our Piercing Lead, you’ll be the heartbeat of the Mejuri Piercing Studio. Your mission? Elevate customer service, boost profitability, and create an environment where jewelry dreams come true. Dive into the world of piercing and high-quality gems, knowing the ins and outs of initial piercings and allowable alloys. Safety and hygiene? We’ve got that covered too—our studio maintains the gold standard.

What Awaits You:

• Cutting-Edge Studios: Work with state-of-the-art equipment and studios that redefine the piercing experience. This includes needle piercing and gold and titanium jewelry.
• Collaboration and Learning: Network with fellow piercers, exchange insights, and elevate your craft.
• Mentorship: If you’re passionate about sharing knowledge, mentorship opportunities await.
• Flexible Roles: Whether you’re seeking full-time adventure or part-time excitement, we’ve got you covered. Interested in relocating to another market? We are open to discussing roles across all our locations.
• Compensation: Top wages in the industry including bonus, tip potential, and benefits (for full‑time roles).

Customer Experience:

• Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
• Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction.
• Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market.
• Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
• Works closely with the Store Manager on consistent improvements to the flow and process of the Mejuri piercing studio.
• Work closely with store staff to update the schedule and online booking service.
• Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information.
• Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.
• On the sales floor you lead by example and validate the quality of the in‑store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.

Operations:

• Oversee and manage all aspects of the piercing studio, working closely with the Store Services team and Store Manager.
• Support inventory management and feedback with Operations Lead & Store Services team to ensure optimal quantities & assortment are available at the piercing studio at all times
• Ensure health and safety standards are maintained by following internal standards, and local guidelines. Ensure excellent cleanliness of the studio, maintenance of sharps and biohazard waste, and physical space requirements are met.
• Uphold legal compliance