Lead, Part Time - Niagara Falls

300 Banana Republic, LLC; Niagara Falls; On-site; Part time

Job summary

A leading retail company in Niagara Falls is looking for a team member to support the store's leadership team. You will enhance customer experience by engaging effectively and promoting loyalty programs while maintaining a flexible schedule to meet the store's needs. Ideal candidates are adept at communication and ready to lift items in a dynamic environment.

Qualifications

• Ability to communicate expectations clearly.
• Competence in using technology to engage customers.
• Willingness to work flexible hours including nights and weekends.
• Physical capability to lift up to 30 pounds.

Responsibilities

• Support store leadership by executing tasks efficiently.
• Promote customer loyalty through program education.
• Role model brand selling behaviors to enhance customer experience.
• Assist in opening/closing store tasks as required.

Skills

Effective communication

Customer engagement

Flexibility

Technology utilization

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

Consistently treat all customers and employees with respect and contribute to a positive work environment.

Promote customer loyalty by educating customers about our loyalty programs.

All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.

Support sales leader during (non-peak) hours, with the customer as the primary focus

Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner

Build and share expertise in the product lifecycle

Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists

Leverage omni-channel to deliver a frictionless customer experience.

Ensure all compliance standards are met.

Who You Are

You embodyGapInc’sPurpose,Mission,Vision, Valuesand Behaviors

Provides clear and direct communication of expectations.

Ability to utilize technology effectively to engage with customers and team to meet goals

Demonstrate interest and initiative towards continuous improvement and growth

Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.

Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.