Lead, IAM Operations Analyst – Global Security

Jobtailor; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

Jobtailor is seeking an experienced IAM professional to lead day-to-day operational activities, manage provisioning and access lifecycle processes, and coordinate across technology teams and business stakeholders. You will monitor queues, support governance and audits, and drive improvements to enhance efficiency and control within IAM environments.

The role requires strong IAM knowledge, 5+ years in IAM operations, and familiarity with Saviynt/IIQ/ISC, with a focus on proactive issue resolution

Qualifications

• 5+ years in an IAM operations environment focused on service delivery and controls.
• Strong understanding of identity lifecycle management, provisioning, reviews, and governance.
• Experience supporting audit, risk, and compliance in IAM.
• Ability to analyze issues and coordinate cross-functional resolution.
• Familiarity with IAM tools (Saviynt/IIQ/ISC) and automation initiatives.
• Knowledge of authentication, directory services, and identity lifecycle concepts.
• Certifications such as CISSP or CIAM are desirable.
• Experience with SQL for IAM data validation and reporting.

Responsibilities

• Lead day-to-day IAM operational activities to ensure timely delivery of services.
• Manage and coordinate access lifecycle processes including provisioning, changes, and removals.
• Monitor queues, prioritize requests, and ensure SLA adherence.
• Support controls and governance to meet security and regulatory requirements.
• Coordinate with tech teams, app owners, and stakeholders to resolve access issues.
• Assist audits by providing evidence and validating controls.
• Maintain IAM documentation and knowledge archives.
• Identify gaps and recommend improvements for efficiency and control.

Skills

IAM operations

Access provisioning

Audit & compliance

Process improvement

IAM tools

SQL querying

Stakeholder coordination

Education

Bachelor's degree in IT / cybersecurity / CS

Tools

Saviynt

ISC

IIQ

IAM workflows

Ticketing systems

Job description

Lead day-to-day IAM operational activities to ensure timely and accurate delivery of identity and access services
Manage and coordinate access lifecycle processes including provisioning, access changes, certifications, and removal activities
Monitor operational queues, prioritize requests, and ensure issues are resolved within established service levels
Support IAM controls and governance processes to ensure compliance with security and regulatory requirements
Coordinate with technology teams, application owners, and business stakeholders to resolve access issues and operational challenges
Assist with audit activities by providing evidence, validating controls, and ensuring operational procedures are followed
Maintain IAM documentation, procedures, and knowledge archives to support consistent operations
Identify process gaps and recommend improvements to increase efficiency, accuracy, and control effectiveness

Requirements

• Bachelors degree in information technology, cybersecurity, computer science, or a related field
• 5+ years of experience working in an IAM operations environment with a focus on service delivery, operational controls, and process execution
• Strong understanding of IAM concepts, including identity lifecycle management, access provisioning, access reviews, and governance processes
• Ability to analyze access issues, coordinate resolution, and work effectively with technical teams, application owners, and business stakeholders
• Experience supporting audit, risk, and compliance requirements within an IAM environment
• Ability to identify process improvements and contribute to automation and operational efficiency initiatives
• Experience with IAM tools, workflows, and ticketing processes in an IAM operations environment
• Familiarity with Saviynt, ISC, IIQ or similar IGA
• Knowledge of authentication, authorization, directory services, and identity lifecycle concepts
• Relevant certifications such as Certified Information Systems Security Professional (CISSP) or Certified Identity and Access Manager (CIAM)
• Experience using SQL to query, analyze, and validate IAM-related data, reporting, and operational metrics

Core Competencies

Demonstrates expertise in Identity and Access Management (IAM) operations, focusing on service delivery, compliance, and process improvement. Proficient in managing access lifecycle processes and supporting audit and governance activities within IAM environments.

Highest-signal resume keywords

• IAM Operations Management
• Access Lifecycle Management
• Audit and Compliance Support
• Process Improvement and Automation
• IAM Tools Proficiency

ATS Optimization Keywords

Hard Skills

• Identity Lifecycle Management
• Access Provisioning
• Access Reviews
• SQL Querying
• Operational Controls

Soft Skills

• Analytical Problem Solving
• Effective Coordination
• Collaboration with Stakeholders

Certifications & Qualifications

• Certified Information Systems Security Professional (CISSP)
• Certified Identity and Access Manager (CIAM)

Industry Keywords

• Identity and Access Management (IAM)
• Governance Processes
• Security Compliance
• Operational Efficiency
• Access Issues Resolution

Tools & Technologies

• Saviynt
• ISC
• IIQ
• IAM Workflows
• Ticketing Processes